topic Apple Music smart benefit in Archived Posts

Apple Music smart benefit

DaveP1963 — Wed, 17 Nov 2021 17:12:55 GMT

Hi.

I've just selected the above as a Smart Benefit. I have had a subscription with them before. Still, when I try to activate the benefit they want me to pay for it. I opened the link EE sent me and did as asked. Is there a way round this?

TIA

Re: Apple Music smart benefit

Katie_B — Wed, 17 Nov 2021 17:38:53 GMT

Hello @DaveP1963.

Welcome to the EE Community.

Was your previous subscription directly with Apple or through EE?

Katie 🙂

Re: Apple Music smart benefit

DaveP1963 — Wed, 17 Nov 2021 19:20:30 GMT

Hi. Through Apple.

Re: Apple Music smart benefit

Christopher_G — Thu, 18 Nov 2021 07:14:23 GMT

OK, thanks @DaveP1963

I'd recommend speaking to our customer service team. They have access to your account and will be able to look into this for you.

Let us know what happens.

Chris