topic Re: Can't verify email for Nhs 20% in Archived Posts

Can't verify email for Nhs 20%

Vick1 — Tue, 28 Apr 2020 12:41:45 GMT

Can anyone help I want to join EE from another provider and I work for the NHS so I've signed up to the EE perks, had an email sent to me to verify my work email but it won't let me verify it?

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 14:40:30 GMT

Good Afternoon @Vick1.

Thanks for coming to the community.

What is happening when you try to verify your account?

Speak soon,

Katie.

Re: Can't verify email for Nhs 20%

dpt78 — Tue, 28 Apr 2020 14:42:07 GMT

Same here, I cant get the email verification.

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 14:45:54 GMT

Hi @dpt78.

Have you checked both your Spam/Junk folders?

Katie 🙂

Re: Can't verify email for Nhs 20%

dpt78 — Tue, 28 Apr 2020 14:50:09 GMT

Yes, no email at all. I have checked that my email is correct, i have requested it several times now and still no email 😞

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 14:54:11 GMT

Thanks for checking @dpt78.

I have sent you a private message, please take a look and get back to me.

Katie.

Re: Can't verify email for Nhs 20%

dpt78 — Tue, 28 Apr 2020 14:56:30 GMT

My inbox is empty and no message from you 😞

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 15:16:16 GMT

Hi @dpt78.

Please refresh this, I have checked and the message has sent.

Katie 🙂

Re: Can't verify email for Nhs 20%

Vick1 — Tue, 28 Apr 2020 16:17:11 GMT

So the email was sent to me work email and says click to verify which I clicked on and it takes me to the page that says now enter your login details so entered my email and password but it won’t log me in. So I clicked on change password so it would send an email to me to change it but have tried that several times but have no email.

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 16:26:47 GMT

Hi @Vick1.

Are you entering your details for My EE?

Have you checked both your Spam and Junk folders?

Katie

Re: Can't verify email for Nhs 20%

Vick1 — Tue, 28 Apr 2020 16:32:06 GMT

Yes I’ve checked all of them it’s not in any folders?

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 16:39:42 GMT

Hi @Vick1.

What error is presented when you try and log in?

Katie 🙂

Re: Can't verify email for Nhs 20%

Vick1 — Tue, 28 Apr 2020 16:45:16 GMT

It just asks for my email and password which doesn’t work so I clicked of forgotten log in details to try and change password but it won’t let me so I’m thinking I may of miss typed my email last night when I tried to sign up to this EE perks. Is there a way to reset it and start again or can they do it over the phone? I’m with Tesco mobile now so wanted to join EE as this is a really good offer.

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 28 Apr 2020 16:52:27 GMT

Hi @Vick1.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: Can't verify email for Nhs 20%

Emmastewart — Mon, 18 May 2020 19:39:26 GMT

I can’t seem to access my 20% discount even though I have a registered NHS email? Just says I need to sort my cookies which I have?

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 19 May 2020 07:13:00 GMT

Good Morning @Emmastewart.

Thanks for coming to the community.

Are you able to try another browser?

Speak soon,

Katie 🙂

Re: Can't verify email for Nhs 20%

Emmastewart — Tue, 19 May 2020 10:48:29 GMT

I can try at work next week what browser should work?

Emma

Sent from my iPhone

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 19 May 2020 10:53:19 GMT

Hi @Emmastewart.

What browser are you currently using?

I would recommend trying any alternative to see if this continues.

Katie 🙂

Re: Can't verify email for Nhs 20%

Emmastewart — Tue, 19 May 2020 10:58:29 GMT

Using safari, I will try google.
I’ll let you know.
Thank you Katie
Emma

Sent from my iPhone

Re: Can't verify email for Nhs 20%

Katie_B — Tue, 19 May 2020 11:31:49 GMT

Thank you @Emmastewart.

Speak soon,

Katie.