Apple Music

Dann-Sul — Sun, 14 Nov 2021 18:34:39 GMT

Hi All,

as part of my new contract I got the swappable benefit for Apple Music.
I have attempted to sign in to which it says “this subscription doesn’t s already being used by a different Apple ID” I have contacted EE who have said I need to speak with Apple, Apple have said I need to talk to EE, and the endless circle has been going for nearly 6 months. I have been through my old apple ids and have checked, none of them hold Apple Music and they have been deleted, though I am still unable to access through my current.

help please before I go mad 😂

Re: Apple Music

hawkerpaul — Mon, 15 Nov 2021 08:08:56 GMT

Dann, I feel your pain.

It took 6 months for EE to solve this exact same problem with me.

I was ping-ponged between EE and Apple, both saying it is a problem with the other.

In the end, it was EE who had to tweak something behind the scenes in my account to get this to work, which was what I was trying to get through to them from day one.

My issue was that I took up the 6 free months Apple Music offer about 3 years ago, and this was set up with my son's apple id/email address.

I cancelled this after the 6 months, and when I bought into the Apple Music Smart Benefit a year ago, there was remnants of this old link on my EE account when trying to set it up with my own Apple ID/Email address. (I had to set it up with my own, as my son had put apple music on his Apple Id since I cancelled)

After 6 months of explaining this to EE and receiving auto-generated SMS from EE every 10 days saying they were "working on the problem" it was eventually solved.

My Apple Music thread

topic Apple Music in Archived Posts

Apple Music

Re: Apple Music