topic Re: Wrong data showing after purchase in Archived Posts

Wrong data showing after purchase

Ana111 — Thu, 11 Nov 2021 04:22:28 GMT

So I paid £6 for 3GB add on data today and was only given 1GB. My phone clearly shows £6 paid and 3GB add on purchased. Where are the other 2GB?

Re: Wrong data showing after purchase

Leanne_T — Thu, 11 Nov 2021 08:26:12 GMT

Morning @Ana11

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.

Re: Wrong data showing after purchase

Ana111 — Thu, 11 Nov 2021 13:37:56 GMT

Your current balance as of today 13:35 is £14.28. You have 84 minutes and unlimited texts remaining until 23/11/2021 for your £10 Pack.
You have 1015MB remaining until 18/11/2021 for your 1GB Add-On (7 day). Your last top up was £15.00 on 04/11/2021 at 21:25.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

but I have paid £6 for 3GB which is showing in my add on that it suppose to be 3GB, but still applying only 1GB instead.

Re: Wrong data showing after purchase

Leanne_T — Thu, 11 Nov 2021 14:12:16 GMT

Hi @Ana11

Thanks for coming back to me.

In this case, please give us a call on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.