topic Re: Proof of purchase for my Nintendo Switch? in Archived Posts

Proof of purchase for my Nintendo Switch?

Nathanw8897 — Sun, 05 Apr 2020 15:17:55 GMT

I upgraded my phone in November 2018 while EE was running a promotion offering a free Nintendo Switch. I'm now having an issue with the Switch but to send it to Nintendo for repairs they require proof of purchase. However, I can't seem to find mention of the switch or the promotion anywhere on my EE account. I have my original upgrade contract that was given to me in store and the Nintendo Switch isn't acknowledged on there either. I'm not sure where else to look.

Re: Proof of purchase for my Nintendo Switch?

Leanne_T — Mon, 06 Apr 2020 10:26:10 GMT

Thanks for posting on the community.

If you get in touch with our Mobile Care team on 150, they will see what they can send you to use as a proof of purchase for your Nintendo Switch.

Let me know how you get on.

Leanne 🙂

Re: Proof of purchase for my Nintendo Switch?

Carolyn2115 — Thu, 25 Jun 2020 20:17:14 GMT

Did this get resolved? We have the same issue, my husband has searched his emails for something that mentions the switch? Nintendo need a document that has the serial number on

Re: Proof of purchase for my Nintendo Switch?

Leanne_T — Fri, 26 Jun 2020 07:00:10 GMT

Hi @Carolyn2115

Thanks for coming to the community.

If you give us a call on 150, our Mobile Care team will help you with the proof of purchase that you need for Nintendo 🙂

Let me know how you get on.

Leanne.

Re: Proof of purchase for my Nintendo Switch?

Carolyn2115 — Tue, 30 Jun 2020 12:14:46 GMT

Hi Leanne

We called EE which gave us a letter stating the date we got the console but
nothing else and nintendo have said it doesnt count as proof of purchase
and are saying we will have to pay for repair. We need an invoice or
something that states the nintendo was a gift with the phone upgrade and a
serial number and they said they couldn't help us with that

Re: Proof of purchase for my Nintendo Switch?

Leanne_T — Tue, 30 Jun 2020 12:24:23 GMT

Hi @Carolyn2115

Thanks for coming back to me.

Do you still have confirmation email we sent to you after placing the order?

If so, does this have the gift with purchase information?

Leanne.

Re: Proof of purchase for my Nintendo Switch?

Carolyn2115 — Tue, 30 Jun 2020 12:28:46 GMT

Hi leanne

No there wasnt anything mentioned on an email we have searched back. It was
all done over the phone

Re: Proof of purchase for my Nintendo Switch?

Leanne_T — Tue, 30 Jun 2020 12:34:20 GMT

I see @Carolyn2115

I have sent you a private message on here for some further details.

Thanks 🙂

Leanne.

Re: Proof of purchase for my Nintendo Switch?

B1g5h0w — Sun, 02 Aug 2020 20:50:17 GMT

Hi I'm currently having the same issue did this get resolved thank you

Re: Proof of purchase for my Nintendo Switch?

Carolyn2115 — Sun, 02 Aug 2020 20:54:44 GMT

Hi yes it did if you speak to them and explain the issue they will help. A very helpful member of the team did us a letter in the end that had the serial number on it after I told them what the number was and nintendo accepted this as proof or purchase after rejecting the first letter because it didn't have the serial number on it.

Re: Proof of purchase for my Nintendo Switch?

B1g5h0w — Tue, 04 Aug 2020 13:31:54 GMT

I'm really struggling with them, I have to contact kondor was this
something you had to do also?

Can anyone from ee shed a light on this please

Re: Proof of purchase for my Nintendo Switch?

Carolyn2115 — Tue, 04 Aug 2020 13:43:34 GMT

Hi no we didn't have to do that sorry

Re: Proof of purchase for my Nintendo Switch?

Leanne_T — Tue, 04 Aug 2020 14:00:48 GMT

Hi @B1g5h0w

Thanks for coming to the community.

I have sent you a private message on here for some further details.

Thanks 🙂

Leanne.

Re: Proof of purchase for my Nintendo Switch?

pambegley — Mon, 08 Nov 2021 09:57:59 GMT

Bumping this up as I am now having the same issue.

I have to book a repair but nintendo want proof of purchase from EE.

Can someone please help with this as 150 have no clue. Thanks

Re: Proof of purchase for my Nintendo Switch?

Katie_B — Mon, 08 Nov 2021 10:25:02 GMT

Hello @pambegley.

Thanks for coming to the community.

When you spoke with our customer care team what was advised?

Speak soon,

Katie.