topic Re: Upgrade with blue light card discount code in Archived Posts

Upgrade with blue light card discount code

Ced13 — Mon, 25 Oct 2021 21:42:49 GMT

I’m looking to upgrade my phone and use a blue light code against it, but I can’t find where to enter the voucher/code details!

I have got as far as the checkout and can’t see a section at all to enter the code. Any help or ideas?

Thank you

Re: Upgrade with blue light card discount code

Leanne_T — Tue, 26 Oct 2021 07:38:39 GMT

Morning @Ced13

Thanks for coming to the community 🙂

When you select the phone and plan, you can add the discount code on the Benefits page of the EE Shop before you get to checkout.

This shows as 'Got a gift voucher'.

Thanks 🙂

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Tue, 26 Oct 2021 08:43:40 GMT

Hi @Leanne_T thank you for your reply.

I have just tried this but it’s now saying code not valid?

Re: Upgrade with blue light card discount code

Leanne_T — Tue, 26 Oct 2021 08:51:13 GMT

Hi @Ced13

No problem 🙂

Did you get the code from the EE Perk Portal and not a third party app?

Thanks 🙂

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Tue, 26 Oct 2021 08:59:07 GMT

Hi @Leanne_T

it was through the blue light card app that we have the code. We just used it directly from there.

Re: Upgrade with blue light card discount code

Leanne_T — Tue, 26 Oct 2021 09:37:53 GMT

Hi @Ced13

I see, you would need to log into the EE Perk Portal and get a code from there for this to work.

You can register here, if you have not done this already 🙂

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Wed, 27 Oct 2021 08:09:34 GMT

Hi @Leanne_T we have done this and it’s still coming up as ‘sorry that vouchers not valid’

Re: Upgrade with blue light card discount code

Leanne_T — Wed, 27 Oct 2021 08:11:48 GMT

Hi @Ced13

Thanks for coming back to me.

Is the plan already discounted or have any other offer?

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Wed, 27 Oct 2021 08:15:44 GMT

@Leanne_T @It doesn’t say it has any discount on it.

I have tried the code against 2 different phones & plans to check if it was the plan I had originally selected but it didn’t work for either.

Re: Upgrade with blue light card discount code

Leanne_T — Wed, 27 Oct 2021 08:22:29 GMT

Thanks @Ced13

In this case, please give us a call on either 150 or 0800 079 8586 and the team will help you with the order and check your code for you 🙂

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Wed, 27 Oct 2021 08:26:20 GMT

Thank you 😊

Re: Upgrade with blue light card discount code

Leanne_T — Wed, 27 Oct 2021 08:31:18 GMT

No problem @Ced13

Let me know how you get on 🙂

Leanne.

Re: Upgrade with blue light card discount code

Ced13 — Sat, 30 Oct 2021 07:40:05 GMT

Thank you @Leanne_T all sorted 🙂 thank you for your help.