topic Re: Netflix activation in Archived Posts

Netflix activation

Gazg1986 — Thu, 28 Oct 2021 18:24:59 GMT

Recieved Netflix activation text and my account says it's active but when I go into select my Netflix package I am then asked for a payment method. Not sure what to do next as it's already paid for through my contract

Re: Netflix activation

Jon_K — Fri, 29 Oct 2021 07:03:54 GMT

Hi @Gazg1986.

Welcome to the community.

Did you follow the link in the text message to set up Netflix?

Do you already have a Netflix account?

Jon

Re: Netflix activation

Gazg1986 — Fri, 29 Oct 2021 08:27:40 GMT

Hi yeah I followed the link and created a Netflix account but as I said was getting asked for a payment method

Re: Netflix activation

Jon_K — Fri, 29 Oct 2021 09:05:35 GMT

Thanks @Gazg1986.

When did you add Netflix to your account?

Are you trying to upgrade your subscription from basic to standard?

Jon

Re: Netflix activation

Gazg1986 — Fri, 29 Oct 2021 09:08:32 GMT

My new contract started on the 26th October with Netflix added as my smart benefit

Re: Netflix activation

Jon_K — Fri, 29 Oct 2021 11:07:10 GMT

Thanks @Gazg1986.

When you followed the link were you asked to set up an account there, rather than go to the Netflix website?

Do you already have a Netflix account or are you setting up a new one?

Jon

Re: Netflix activation

Gazg1986 — Fri, 29 Oct 2021 11:09:06 GMT

I set up a Netflix when I used the activation link, I didn't previously have a Netflix account

Re: Netflix activation

Jon_K — Fri, 29 Oct 2021 12:39:03 GMT

Thanks @Gazg1986.

We will need to check that Netflix is correctly added to your EE account.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon