topic Re: Issues with EE perks in Archived Posts

Issues with EE perks

MaxDuffy72 — Fri, 29 Oct 2021 09:07:46 GMT

Hi I'm having issues with EE perks. I've registered my work email and this has been recognised. When I try and log back in its saying not recognised and when I try and reset the password it says it has sent an email but I've received nothing. New to EE and really struggling as was much easier to sort out on my previous network.

Re: Issues with EE perks

Leanne_T — Fri, 29 Oct 2021 10:36:51 GMT

Hi @MaxDuffy72

Thanks for coming to the community.

Did you receive the email to verify your details when you registered?

Have you checked your junk/spam folder?

Thanks 🙂

Leanne.

Re: Issues with EE perks

MaxDuffy72 — Fri, 29 Oct 2021 12:25:12 GMT

Hi Leanne. Yes I've checked bith my work and personal emails and apart from one email last night asking me to verify the account (which I have done) I've been unable to log on since despite requesting a password reset.

Re: Issues with EE perks

Leanne_T — Fri, 29 Oct 2021 12:37:23 GMT

Thanks @MaxDuffy72

In this case, I've sent you a private message on here for some extra details.

Thanks 🙂

Leanne.