topic Re: Add Ons No Longer Showing in Archived Posts

Add Ons No Longer Showing

unclepickle82 — Wed, 27 Oct 2021 18:32:45 GMT

Hi,

I've checked my account today as I often do randomly and the Add Ons I had active have now disappeared. I haven't cancelled any of them and obviously I have no idea why they aren't showing anymore.

Can anyone help me please? Thank you.

Re: Add Ons No Longer Showing

Christopher_G — Thu, 28 Oct 2021 07:32:49 GMT

Hi @unclepickle82

Are you checking through the My EE app or through the phone browser?

Could you check both, just to see if it's the same?

Thanks

Chris

Re: Add Ons No Longer Showing

unclepickle82 — Thu, 28 Oct 2021 17:40:18 GMT

Hi @Christopher_G

Thanks for your reply, I've checked using both ways and it's the same on both, it's odd as I've never had this happen before and I haven't cancelled anything.

Cheers,

Kev

Re: Add Ons No Longer Showing

chistery — Thu, 28 Oct 2021 17:47:19 GMT

It's affecting others too, it's not just you.

If I text pick to 150 it does show my smart benefits, but MyEE web and app has them missing and says my plan doesn't have any. I called EE but they didn't know anything. It should really be a known issue by now.

Also see this thread.

Re: Add Ons No Longer Showing

unclepickle82 — Thu, 28 Oct 2021 18:30:06 GMT

@chistery Thank you for that information, much appreciated!

Re: Add Ons No Longer Showing

chistery — Fri, 29 Oct 2021 10:29:38 GMT

Hi @unclepickle82 Looks like EE have fixed it, for me at least.