topic Re: Blue Light in Archived Posts

Blue Light

sarahlil — Wed, 27 Oct 2021 12:51:38 GMT

Im trying to register my blue light card but keep gettign the message -

Thanks for giving us your ID card. Unfortunately, we won’t be able to use this one as we’ve been unable to identify the details in the image. The following supporting information has been provided by the team:

" Please refer to Blue Light Discount terms for adding EE Perk "

What can i do, i have re attachment a PDF which is very clear ?

Sarah

Re: Blue Light

Jon_K — Wed, 27 Oct 2021 15:00:32 GMT

Hi @sarahlil.

Welcome to the community.

Do you have any other forms of ID for your work that you could try uploading instead?

Does your Bluelight Care have your name on?

Jon

Re: Blue Light

sarahlil — Wed, 27 Oct 2021 15:31:27 GMT

Hi,

clearly has name on and very clear picture sent, have tried re uploading a few times.
only other ID would be work ID ?

Sarah

Re: Blue Light

Jon_K — Wed, 27 Oct 2021 16:17:43 GMT

Thanks @sarahlil.

Could you try uploading your work ID instead?

Jon

Re: Blue Light

sarahlil — Fri, 29 Oct 2021 08:05:27 GMT

still not working !

is the discount actually available as I see a lot of people have the same issue 🙁

Sarah

Re: Blue Light

Jon_K — Fri, 29 Oct 2021 10:13:31 GMT

Thanks @sarahlil.

Are you trying to sign up through EE Perk using your work ID?

This error seems a little different to usual.

Jon