topic Re: Re: ee perks account deactivated in Archived Posts

Re: ee perks account deactivated

Zee10 — Wed, 27 Oct 2021 09:16:49 GMT

Hello mine still isn’t working. Ive got the same error message as the rest. Does mine need resetting?

thanks 😊

Re: Re: ee perks account deactivated

James_B — Wed, 27 Oct 2021 09:18:52 GMT

Hi @Zee10,

Welcome to the EE Community. 🙂

Is your account showing as deactivated?

James

Re: Re: ee perks account deactivated

Zee10 — Wed, 27 Oct 2021 09:25:23 GMT

Hello it’s showing

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

@James_B

ive spoken to my work and like the rest that have mentioned in their responses, my company doesn’t know anything about resetting it.

Re: Re: ee perks account deactivated

James_B — Wed, 27 Oct 2021 09:29:14 GMT

Hi @Zee10,

I can help you with this, but I'll to contact you via private message. Please could you make sure your private messages are enabled by going to your community settings > select the preferences tab > select private messenger from the drop down.

Thanks

James

Re: Re: ee perks account deactivated

Zee10 — Wed, 27 Oct 2021 10:56:41 GMT

@James_B

I can’t seem to find the community settings are u able to contact me in any other way or tell me how to get to community settings

Re: Re: ee perks account deactivated

James_B — Wed, 27 Oct 2021 11:30:02 GMT

Hi @Zee10,

You can access your community settings by tapping/clicking your avatar at the top of the home page.

Hope this helps.

James

Re: Re: ee perks account deactivated

Zee10 — Wed, 27 Oct 2021 18:46:36 GMT

Thanks I’ve updated it

Re: Re: ee perks account deactivated

Leanne_T — Thu, 28 Oct 2021 07:45:08 GMT

Hi @Zee10

Thanks for updating this.

Can you send me a private message with the email address you used to register?

Leanne.

Re: Re: ee perks account deactivated

Zee10 — Thu, 28 Oct 2021 10:21:16 GMT

Hello I don't have any options to send you a private message or see my private messages. @Leanne_T

when i click on private message it says: You do not have sufficient privileges for this resource or its parent to perform this action.

Re: Re: ee perks account deactivated

Leanne_T — Thu, 28 Oct 2021 10:22:54 GMT

Hi @Zee10

This has sent now for you, could you check your inbox for me?

Leanne 🙂

Re: Re: ee perks account deactivated

Zee10 — Thu, 28 Oct 2021 10:47:53 GMT

@Leanne_T Thanks I have replied back to you 🙂