topic Re: PS5 in Archived Posts

PS5

Denis13 — Tue, 26 Oct 2021 08:51:03 GMT

The EE Ps5 promotion is nothing more than a profit making SCAM.

EE have proven that today by treating their most loyal customers with total contempt!

”New” customers have logged in and have been allowed to purchase Ps5’s within seconds of logging in!

Fool me once EE shame on you!

Fool me twice? No chance!

you’ve lost a “day one” customer today!

Re: PS5

Haggis0307 — Tue, 26 Oct 2021 08:53:15 GMT

Did you manage to get a PS5? If so I can't really see why this would bother you...

Re: PS5

chrispiece — Tue, 26 Oct 2021 10:06:43 GMT

Whats the point of registering interest in a PS5 if you do not receive any notification, priority or email when in stock online.

Disappointed! I'm a Exiting customer for almost 7yrs .

Anyone else having these frustration ?

Chris

Re: PS5

chrispiece — Tue, 26 Oct 2021 10:11:58 GMT

I think you raise a good point, 7 yrs with EE, I registered interest and didn't receive a notification, any form of priority or email.

Rubbish Customer service tbh

Chris

Re: PS5

Leanne_T — Tue, 26 Oct 2021 10:15:08 GMT

Hi everyone.

If you are eligible for add to plan you can make your purchase at shop.ee.co.uk/add-to-plan when stock is available.

For full details please see our How to get a PS5 on EE, Help page.

Leanne.

Re: PS5

chrispiece — Tue, 26 Oct 2021 10:20:50 GMT

Thanks for that useless advice, that's a regurgitation of whats online already, this advice doesn't resolve the issues raised by your loyal customer for several year.

No Notifications given

No Priority for existing long-term customers

No Email Notifications

I have a full contract and are eligible for anytime, this means absolutely nothing !

sorry but EE have frustrated ke on how their dealing with this !

Re: PS5

Leanne_T — Tue, 26 Oct 2021 10:34:33 GMT

Hi @chrispiece

If you have not been contacted after registering your interest, please get in touch with our Mobile Care team on 150. They can check your marketing preference's are turned on.

Leanne.