topic EE Perks password reset not working in Archived Posts

EE Perks password reset not working

ElQuimbo — Thu, 21 Oct 2021 19:57:07 GMT

Hi,

I’m having trouble logging into the re perks site and the password reset doesn’t send an email. MyEE works fine and I’ve even reset the password there.
Ive found various posts (over a long period of time) reporting the same issue but no answer as such.
many idea what I can do to reset the password?

Re: EE Perks password reset not working

Leanne_T — Mon, 25 Oct 2021 07:16:35 GMT

Hi @ElQuimbo

Thanks for coming to the community.

Did you register with your work or personal email for your Perk account?

Speak soon 🙂

Leanne.

Re: EE Perks password reset not working

Nia286 — Mon, 25 Oct 2021 15:03:12 GMT

Hi,

I'm also having this problem, I've checked the junk for both my personal and work emails and neither have had the password reset come through. Can you advise please?

Thanks

Re: EE Perks password reset not working

Leanne_T — Mon, 25 Oct 2021 15:33:56 GMT

Hi @Nia286

Thanks for coming to the community.

I've sent you a private message for some extra details 🙂

Leanne.