topic Re: Unable to buy any add-ons in Archived Posts

Unable to buy any add-ons

WojtekW — Wed, 20 Oct 2021 16:38:41 GMT

I have been regularly using top-ups to buy data add-ons for my EE card without any issues for the past two years, but today, after I received a notification about running out of data, when I went to the Add-ons page on my profile I was unable to find any way to buy a new add-on, be it data, minutes or texts, with the only information on the page being that my previous add-on is still active. How can I fix that?

Re: Unable to buy any add-ons

XRaySpeX — Wed, 20 Oct 2021 16:41:25 GMT

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what it offers you.

Re: Unable to buy any add-ons

WojtekW — Wed, 20 Oct 2021 16:46:01 GMT

Thank you for your reply. I do not see it offering me anything, except for a top-up option. See screenshot attached.

Re: Unable to buy any add-ons

XRaySpeX — Wed, 20 Oct 2021 17:34:17 GMT

Try texting ADD DATA to 150.

Re: Unable to buy any add-ons

WojtekW — Wed, 20 Oct 2021 18:39:31 GMT

When I do I get a response presenting the add-on use options, but trying to text back the code for any of them doesn't generate a response.

Re: Unable to buy any add-ons

Christopher_G — Thu, 21 Oct 2021 07:09:15 GMT

Thanks, @WojtekW

Our Mobile Care team should be able to look into this and help you get some data added.

Let us know how you get on, after you've spoke to them.

Chris

Re: Unable to buy any add-ons

WojtekW — Fri, 22 Oct 2021 15:13:24 GMT

Thank you, I have contacted the support and apparently I have had some kind of flex plan set up (despite My EE page saying otherwise) which prevented me from getting add-ons. Contacting the support, first via chat and then calling them, helped resolve my issue.

Re: Unable to buy any add-ons

Katie_B — Sat, 23 Oct 2021 07:03:54 GMT

That's great to hear @WojtekW.

Thanks for letting us know.

Katie 🙂

Re: Unable to buy any add-ons

XRaySpeX — Sat, 23 Oct 2021 07:05:59 GMT

There are add-ons available to Flex Plan users.