topic 100% free upgrade not working in Archived Posts

100% free upgrade not working

lh — Wed, 20 Oct 2021 15:38:56 GMT

I've logged into my account, I have 3 phones registered. I have checked each one for when I can upgrade and two of them I need to pay an early fee plus cost of the phone. However, the phone I want to change now - says I can have 100% free early upgrade as a loyal customer. However when I click on the "upgrade" button it keeps reverting to another number.

I've tried the chat and the man I was chatting to at 8.30 am this morning never got back to me and it won't let me send another message. I am totally stuck now what to do!

Re: 100% free upgrade not working

Workingclient — Wed, 20 Oct 2021 15:52:38 GMT

Maybe pick your phone up and ring them?

Re: 100% free upgrade not working

Katie_B — Wed, 20 Oct 2021 16:23:04 GMT

Hello @lh.

Thanks for coming to the community.

Are you aware if the upgrade includes a trade in?

Speak soon,

Katie 🙂