topic Re: EE perk registration error in Archived Posts

EE perk registration error

spoony433 — Sat, 16 Oct 2021 16:16:56 GMT

im trying to apply for the ee perks, everytime i fill in the form and press submit im given the same error message, ive tried using different phones on different networks/isp and also tried to complete on pc but still happens. ive uploaded the error message for reference

Re: EE perk registration error

spoony433 — Sat, 16 Oct 2021 16:33:57 GMT

i noticed the image might not be viewable so the message states

'If this issue persists please check that your internet settings allow 3rd Party Cookies'

ive already tried everything to allow the site on 2 separate browsers and nothing works

Re: EE perk registration error

Jon_K — Sun, 17 Oct 2021 07:37:25 GMT

Hi @spoony433.

Welcome to the community.

Are you getting this error when you're trying to sign up to EE Perk?

Can you try logging in using the details you tried to sign up with and let us know if this works?

Jon

Re: EE perk registration error

spoony433 — Sun, 17 Oct 2021 12:58:44 GMT

Get the same message about 3rd party

Re: EE perk registration error

spoony433 — Sun, 17 Oct 2021 12:59:41 GMT

Oh and yes I'm trying to sign up.

Re: EE perk registration error

Jon_K — Sun, 17 Oct 2021 13:47:30 GMT

Thanks @spoony433.

Are you able to check your internet and cookie settings to make sure there is nothing that could be blocking this page?

Jon

Re: EE perk registration error

spoony433 — Sun, 17 Oct 2021 14:04:06 GMT

@Jon_K checked on pc and phone, I allowed everything in the settings and I'm still getting the same message

Re: EE perk registration error

James_B — Mon, 18 Oct 2021 07:03:20 GMT

Hi @spoony433,

Are you using a VPN or any browser extensions?

James

Re: EE perk registration error

spoony433 — Mon, 18 Oct 2021 17:17:58 GMT

@James_B nope neither. Just tried bog standard chrome browser of phone and IE and chrome on pc

Re: EE perk registration error

Christopher_G — Tue, 19 Oct 2021 06:58:03 GMT

OK thanks, @spoony433

Do you have an EE mobile number already?

Chris

Re: EE perk registration error

spoony433 — Tue, 19 Oct 2021 11:25:55 GMT

@Christopher_G Yes I do but I'm registering the account in my girlfriends name because its her perks and she asked me to do it for her and she's currently on o

Re: EE perk registration error

Christopher_G — Tue, 19 Oct 2021 14:49:02 GMT

OK thanks, @spoony433

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris