topic Bought Sony Xperia 1 iii but can't redeem headphones in Archived Posts

Bought Sony Xperia 1 iii but can't redeem headphones

D-Cure — Sun, 17 Oct 2021 12:47:39 GMT

Hi there,

I ordered a Sony Xperia 1 iii back on 06 September. I didn't receive the headphones until 14th October.
It seems since I ordered the phone the promotion has closed (based on this link: https://www.xperiarewards.co.uk/X1headphones/)

Part of the reason I got this phone was because I got headphones.

What can be done about this please?

Thanks,

D-C

Re: Bought Sony Xperia 1 iii but can't redeem headphones

Jon_K — Sun, 17 Oct 2021 13:42:38 GMT

Hi @D-Cure.

Welcome to the community.

You should still be able to make the claim even if the promotion is no longer active.

I'd recommend getting in touch with Sony so they can look into this for you.

Jon

Re: Bought Sony Xperia 1 iii but can't redeem headphones

Northerner — Sun, 17 Oct 2021 14:32:04 GMT

Hi @D-Cure

You will need to contact customercare@xperiarewards.co.uk for further information.

This promotion is not just limited to a time period, but number of sets of headphones so if there are no units left then your claim will fail. I suggest emailing them asap.

Thanks