topic Re: Applying Perk Code to New Contract in Archived Posts

Applying Perk Code to New Contract

richardjward91 — Wed, 09 Dec 2020 13:29:32 GMT

Hi There, i have just received my new phone today and generated the EE perk discount. I was informed when i ordered the contract that i should generate the code and then contact EE to apply it and that i didn't need this at the point of ordering the contract. I have the code at the ready but unclear do i do this online (if so where as i can't see where i can input the code) or if i need to ring? Thank you in advance

Re: Applying Perk Code to New Contract

Chris_B — Wed, 09 Dec 2020 13:34:12 GMT

@richardjward91 You have to apply it at the time of upgrading you can not apply it afterwards.

Re: Applying Perk Code to New Contract

richardjward91 — Wed, 09 Dec 2020 13:49:46 GMT

Hi Chris I was informed that I could add after when I was upgrading my contract on the phone which is why I proceeded to order the plan?

Re: Applying Perk Code to New Contract

Christopher_G — Wed, 09 Dec 2020 15:21:17 GMT

Hi @richardjward91

Welcome to the community.

@Chris_B is correct, the discount code needs to be added at the point of ordering.

Our Mobile Care team should be able to help get the discount added. I recommend getting in touch with them on 150.

Let us know how you get on.

Chris

Re: Applying Perk Code to New Contract

H-L — Tue, 12 Oct 2021 14:50:26 GMT

I went into the shop and took the contract out yesterday & the fella said I could add it anytime (well within 30 days) & that it doesn't need to be done at time of purchase but I am like others, I have no idea where to put it???? He said I could add it online and I do not need to call anyone?

Re: Applying Perk Code to New Contract

Katie_B — Tue, 12 Oct 2021 14:56:34 GMT

Hello @H-L.

Thanks for coming to the community.

The discount must be applied at point of sale or upgrade online, we can not apply the discount to any existing contracts.

Katie 🙂