topic I cannot access the shop after logging in in Archived Posts

I cannot access the shop after logging in

mgre79 — Fri, 17 Jul 2020 17:52:49 GMT

Hi,

I am evaluating an additional line for my account, but I don't seem to be able to access the Shop. I start browsing offers, but I am always asked to login to validate offers, and after logging in I am redirected to My Shop where I can only see upgrade options for my current lines. Help, please?

Thanks

Re: I cannot access the shop after logging in

Jon_K — Sat, 18 Jul 2020 08:04:11 GMT

Hi @mgre79.

Welcome to the community.

Could you try using a different browser and let us know if you get the same issue?

Jon

Re: I cannot access the shop after logging in

mgre79 — Sat, 18 Jul 2020 08:23:51 GMT

Hey @Jon_K ,

That problem I mentioned was happening on both Chrome and Safari.

I tried with Brave and I got an error when trying to login:

"api.ee.co.uk redirected you too many times."

I tried also with Firefox and it kept redirecting me to my upgrade options, same as Chrome and Safari.

Thanks!

Re: I cannot access the shop after logging in

Jon_K — Sat, 18 Jul 2020 08:44:49 GMT

Thanks for this, @mgre79.

I'm sorry that it's not working.

I'd recommend contacting our Sales Team and they will be able to discuss your options with you for an additional line.

Jon

Re: I cannot access the shop after logging in

mgre79 — Sat, 18 Jul 2020 10:11:23 GMT

Thanks, appreciate the effort, but no. I find it ridiculous. With the amount of money that I spend every month on phones and unlimited lines, I cannot access the shop and buy more on my own?

Re: I cannot access the shop after logging in

binit777 — Sat, 09 Oct 2021 21:54:26 GMT

I have the same problem. Says I can upgrade but cannot access the shop. It's ridiculous.

Re: I cannot access the shop after logging in

Leanne_T — Sun, 10 Oct 2021 07:28:52 GMT

Hi @binit777

Thanks for coming to the community.

What happens when you log into your My EE account and select upgrade?

Thanks 🙂

Leanne.

Re: I cannot access the shop after logging in

binit777 — Mon, 11 Oct 2021 08:16:20 GMT

I keep coming back to this link

SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE.
Try one of the following links

Re: I cannot access the shop after logging in

Leanne_T — Mon, 11 Oct 2021 08:27:54 GMT

Hi @binit777

Thanks for coming back to me.

Does this happen with every phone you select?

Thanks 🙂

Leanne.

Re: I cannot access the shop after logging in

binit777 — Tue, 12 Oct 2021 11:10:20 GMT

Yes ame problem on multiple platforms. I have tried on Chrome browser, and on safari from an iphone. I cannot even access via my EE app. The only option i can think of is phoning EE to look at options or going to an EE shop physically.

Re: I cannot access the shop after logging in

Leanne_T — Tue, 12 Oct 2021 11:25:24 GMT

Hi @binit777

Thanks for coming back to me.

I would suggest getting in touch with our Mobile Care team on 150, they will get this looked into for you.

Let me know how you get on 🙂

Leanne.