topic Re: EE perk issues in Archived Posts

EE perk issues

marshyc1978 — Tue, 20 Oct 2020 20:10:31 GMT

Hoping someone can help as is getting frustrating now.

I registered for perk two years ago using my works (Police) email address and successfully validated and used a code for myself and one for my fiancé.

I recently tried to obtain another for my upgrade and it needed to be revalidated. I clicked to send the email but nothing came through. Did this over several days and nothing. I spoke to I.T. who said they checked from 1st October and nothing had been blocked. I also tried to register using my personal email and uploading a picture of my I.D. card. Despite two emails saying it was successfully validated when I tried to log on it said that it hadn’t been.

I’ve spoken to two people via customer services and after this my emails are no longer registered but if I try to register again it says my details, name etc., are already registered.

I just want to be able to register with my I.D. card cos it’s easier and get my discount.

Thanks.

Re: EE perk issues

Leanne_T — Wed, 21 Oct 2020 06:48:39 GMT

Morning @marshyc1978

Thanks for coming here.

I am sorry to hear this, to help you with your perk account I have sent you a private message for some extra details.

Hope to hear back from you soon.

Leanne.

Re: EE perk issues

Oscar18 — Fri, 08 Oct 2021 06:56:08 GMT

Hi - I cannot access my EE Perk code. Email sent to my work address - forgot password and will not now allow me to verify my work email. I have previously registered.

I have sought help from EE but made no progress.

Can anyone advise how I can resolve and obtain my new code?
Do I need to re register?

Re: EE perk issues

Katie_B — Fri, 08 Oct 2021 06:57:55 GMT

Hello @Oscar18.

Welcome to the community.

I would absolutely love to help get you logged in to your EE Perk account.

When you have a moment please check your community inbox.

Katie 🙂

Re: EE perk issues

Oscar18 — Fri, 08 Oct 2021 15:37:54 GMT

EE Perk account de registered and when I try to re register email shows as already registered. Can someone help?

Re: EE perk issues

Oscar18 — Fri, 08 Oct 2021 15:49:28 GMT

Just posted my query now showing as resolved / not sure what has happened - still unable to re register my EE Perks account. It is recorded as email already in use?
please can I have some advice or guidance what to do to resolve ?

Re: EE perk issues

Katie_B — Fri, 08 Oct 2021 16:04:48 GMT

Hi @Oscar18.

I have replied to your private message.

Katie.