topic Re: EE Perk code not working in Archived Posts

EE Perk code not working

jimseymour — Tue, 21 Apr 2020 09:45:24 GMT

I generated a EE Perk code for 20% off. I've selected the Sim Only upgrade deal that I wanted (18month deal, not pre-discounted etc). I've tried to enter the code in the 'gift voucher' section and just comes up with 'Code is not valid'.

The code was generated yesterday, 20/04/2020, and on my EE perk account shows as 'generated'.

Can anyone offer any advice on where I'm going wrong with this?

Thanks

Jim

Re: EE Perk code not working

Katie_B — Tue, 21 Apr 2020 15:32:57 GMT

Good Afternoon @jimesymour.

Welcome to the community.

What plan did you select?

You cannot get the discount if you are on a 4GEE Max plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount or Apple Watch.

Katie 🙂

Re: EE Perk code not working

jimseymour — Tue, 21 Apr 2020 16:36:56 GMT

Hi Katie.

it was an 18month Sim Only deal for £20/month with 100gb data allowance. I don’t think this plan is discounted in any other way? And I didn’t think it was one with the annual upgrade option

I’m currently on a sim only deal that expired it’s minimum term last November so it’s eligible for a standard upgrade.

Thanks

Jim

Re: EE Perk code not working

Katie_B — Tue, 21 Apr 2020 16:45:29 GMT

Hi @jimseymour.

Are you add your code in the 'I have a voucher' section at checkout?

Speak shortly,

Katie 🙂

Re: EE Perk code not working

jimseymour — Tue, 21 Apr 2020 17:16:33 GMT

Hi,

Ive been adding in the ‘gift voucher’ section of the Addons or Extras, avoiding confirming the order as didn’t want to process the upgrade accidentally? I’m guessing I just need to go a bit further with the checkout process?

Thanks
Jim

Re: EE Perk code not working

Katie_B — Tue, 21 Apr 2020 17:25:38 GMT

Hi @jimseymour.

When you have chosen your phone/tablet or SIM Only plan, please enter your unique discount under ''Got a voucher'' one in the shopping basket screen.

Katie 🙂

Re: EE Perk code not working

jimseymour — Tue, 21 Apr 2020 18:16:47 GMT

Hi Katie,

Tried the above which ended up with me actually processing the upgrade without the discount code. I’ve just called the retentions team and apparently this plan is a time limited offer that can’t be further discounted so think that will be the reason.

Thanks for your help though

Cheers

Jim

Re: EE Perk code not working

Katie_B — Wed, 22 Apr 2020 08:37:46 GMT

Hi @jimseymour.

Thanks for letting me know, this will explain why the code could not be accepted.

Take care,

Katie 🙂

Re: EE Perk code not working

AbiWhite17 — Wed, 06 Oct 2021 13:56:53 GMT

Hi,

I am having a similar problem.

I cannot seem to find the "got a voucher" section at checkout, I can only find the 'gift voucher' option.

Thanks,

Abi

Re: EE Perk code not working

James_B — Wed, 06 Oct 2021 14:07:40 GMT

Hi @AbiWhite17,

Welcome to the EE Community. 🙂

You should see the 'got a voucher' box in the add-ons section when checking out.

Hope this helps.

James