topic Re: Trading in old device in Archived Posts

Trading in old device

VickyT82 — Tue, 05 Oct 2021 15:19:51 GMT

I’ve recently taken an up grade that included trading in my old device. I was told an envelope would be sent to me to send my old device in but nothing has arrived. How do I arrange this?

Re: Trading in old device

elerijb — Tue, 05 Oct 2021 15:36:41 GMT

Same has happened to me. I’m still waiting for a response from EE to let me know how and where to send it.

Re: Trading in old device

Katie_B — Tue, 05 Oct 2021 16:27:26 GMT

Hello @VickyT82 and @elerijb.

Thanks for coming to the community.

Have you both received your new phone?

Speak soon,

Katie 🙂

Re: Trading in old device

elerijb — Tue, 05 Oct 2021 21:39:36 GMT

Yes, received new phone over a week ago. Ideally I need to return my trade in handset by Friday to be within 14days.

Re: Trading in old device

Leanne_T — Wed, 06 Oct 2021 07:18:48 GMT

Hi @elerijb

The trade-in pack should have arrived by post after you received your phone, please give us a call on 150. The team can check this for you 🙂

Let me know how you get on.

Leanne.