topic Re: Up to £500 Trade In Offer in Archived Posts

Up to £500 Trade In Offer

nikkival — Thu, 30 Sep 2021 16:10:01 GMT

Just looking at deals on upgrades and have one stating save £500 with trade in. I've selected the phone & plan, accepted the trade in T&Cs and gone to the basket and now it states at checkout £500 will be taken off the upfront price of your new phone. But the upfront price is £0??!! So does that mean no £500 off? I'm getting really annoyed with these click-baity "deals" and loyalty bonuses which basically amount to nothing or the deal not working at checkout.

Re: Up to £500 Trade In Offer

Chris_B — Thu, 30 Sep 2021 17:25:08 GMT

@nikkival Can you please post a link to this offer.

It’ll be a genuine offer otherwise this is called false advertising and that is illegal. £500 off might even be over the term of the contract. But please post a link to it.

Re: Up to £500 Trade In Offer

nikkival — Sat, 02 Oct 2021 09:53:26 GMT

https://shop.ee.co.uk/auth/mobile-phones/upg-pay-monthly/samsung-galaxy-z-fold3/details

Can't get the screenshots to upload

Re: Up to £500 Trade In Offer

Leanne_T — Sat, 02 Oct 2021 09:59:16 GMT

Hi there @nikkival

Thanks for coming back to the community.

Does the phone have a cost showing before you go to the checkout?

Thanks 🙂

Leanne.

Re: Up to £500 Trade In Offer

nikkival — Sat, 02 Oct 2021 11:25:17 GMT

No, the phone is showing as £0 upfront

Re: Up to £500 Trade In Offer

Leanne_T — Sat, 02 Oct 2021 11:28:12 GMT

Thanks @nikkival

If you have a chat with our Mobile Care team on 150, they can check the trade in offer for you.

Leanne.