topic Re: EE perks in Archived Posts

EE perks

Mezemania — Wed, 06 Nov 2019 10:01:38 GMT

Hi. I work for the NHS & already use the 20% corporate discount for both my phone & my son’s. I’m getting my daughter a phone for Xmas and tried to get the online discount for this line too. I was redirected to EE perks registration. I completed the details but unfortunately the link expired before I could validate it. Now when I try to login it states that my account is deactivated as it wasn’t validated within the required time frame. I contacted EE today to get the account reactivated and was told that EE perks is no longer available however when I look online at healthcare discounts, it’s still prompting me to login to EE perks. I’m confused! Have I been given the wrong info by EE? I’ve been told to go to HR and ask them for a discount code....

Re: EE perks

Christopher_G — Wed, 06 Nov 2019 13:05:04 GMT

Hi @Mezemania

Welcome to the community. 🙂

EE Perk is definitely still an active offer. I've sent you a private message to get some information from you to get the account re-activated.

Please take a look and get back to me.

Thanks 🙂

Chris

Re: EE perks

Mezemania — Mon, 25 Nov 2019 13:57:53 GMT

Hi. I’ve still not had my account re-activated. Is this not possible now? It’s proving very difficult to access EE perks and when I call EE directly, they can’t help or don’t know what I’m talking about.

Please can anybody help

Re: EE perks

Christopher_G — Mon, 25 Nov 2019 16:15:01 GMT

Hi @Mezemania

Welcome to the community.

Could you check your private messages and reply to the one I've just sent you please?

I'll do my best to get you some help.

Chris

Re: EE perks

Mezemania — Wed, 27 Nov 2019 09:05:11 GMT

Hi Chris

I have replied again to your private message with my details. I hope you can help.

thanks

Maria

Re: EE perks

Christopher_G — Wed, 27 Nov 2019 11:16:41 GMT

Thanks @Mezemania

I haven't received any messages from you.

Please make sure you're replying to my message through your community inbox and not replying to the email notification.

Chris

Re: EE perks

Simon191 — Sun, 19 Jan 2020 16:29:20 GMT

I have the same problem finally got on to my work email to Verify my email address and now it says it’s been deactivated as the timeframe is too long can somebody please advise I can’t re-register as I only have one work email

Re: EE perks

Christopher_G — Mon, 20 Jan 2020 08:20:31 GMT

Hi @Simon191

Welcome to the community.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Chris

Re: EE perks

Andy50 — Wed, 05 Feb 2020 20:20:03 GMT

I have the same problem when I try to sign in, it also says the account has been deactivated as too much time has passed. I have contacted EE via help and have been told to contact the NHS HR dept. They have referred me back to EE, does anyone know a solution to solve this problem?

Re: EE perks

Katie_B — Thu, 06 Feb 2020 08:00:33 GMT

Good Morning @Andy50.

Thanks for coming to the community.

Have you tried a password reset?

Have you been able to successfully log in to your EE Perks before?

Katie 🙂

Re: EE perks

Andy50 — Fri, 07 Feb 2020 16:15:02 GMT

Yes, I've managed to reset the password, but have never been able to log in.

I just keep getting the account has been deactivated message.

Re: EE perks

Katie_B — Fri, 07 Feb 2020 16:24:48 GMT

Thanks for confirming @Andy50.

You should now have a private message in your community inbox. Please take a look when you have a moment and get back to me,

Katie 🙂

Re: EE perks

Bodders88 — Mon, 01 Jun 2020 16:04:44 GMT

I having the exact problem. My ee perks account has been deactivated due to the link in the email been experied for leaving it too long. Isnt there anyway of reactivating the account so i can access my offers.

Re: EE perks

Christopher_G — Tue, 02 Jun 2020 07:02:18 GMT

Hi and welcome to the community, @Bodders88.

I'll be able to help you with this. I've sent you a private message to you. Please take a look and get back to me.

Thanks

Chris

Re: EE perks

JackieSpence19 — Sun, 28 Jun 2020 14:36:28 GMT

Hi chris

Can you help me find the registration form for ee perk please I'm struggling to find the registration form I've got a new upgrade but only have 14 days to sort it out before I send it back

Re: EE perks

James_B — Sun, 28 Jun 2020 14:45:54 GMT

Hi @JackieSpence19,

You can register for EE Perk at perk.ee.co.uk/Registration.

Please note, you can only apply your Perk discount at the checkout when you upgrade. It's not possible to add the discount afterwards.

James

Re: EE perks

barb1969 — Wed, 01 Jul 2020 12:41:02 GMT

hi i cannot login to get my ee perks that was set up in store,i work for the NHS and need to claim this.Nobody in store or online can seem to help the emails are not being received into my account or junk folder,please help

Re: EE perks

James_B — Wed, 01 Jul 2020 12:46:41 GMT

Hi @barb1969,

Welcome to the EE Community. 🙂

What happens when you try to login?

Did you verify your email address when you first set up your Perk account?

Thanks

James

Re: EE perks

barb1969 — Wed, 01 Jul 2020 14:40:24 GMT

The login details set up in shop are not recognised

Re: EE perks

James_B — Wed, 01 Jul 2020 14:46:01 GMT

Hi @barb1969,

Are you using your work email address to login?

Did you verify your email address when you first set up your Perk account?

Thanks

James