topic PS5 in Archived Posts

PS5

Kla_st — Thu, 19 Aug 2021 11:15:13 GMT

I added a PS5 to my plan and got a confirmation email on the 9th but no updates since then. How long does this usually take?

Kirigaya_Kazuto — Thu, 19 Aug 2021 11:21:44 GMT

Everywhere is out of stock at the moment, if I were to guess, I would say a month before new stock comes in.

Kla_st — Thu, 19 Aug 2021 11:23:11 GMT

Even though it appeared to be in stock at the time of purchase and it wasn't a pre-order? At least it was not mentioned as such..

Christopher_G — Thu, 19 Aug 2021 13:51:57 GMT

Welcome to the community.

I'd recommend speaking to our Mobile Care team so they can check your order.

Chris

simonp22 — Thu, 02 Sep 2021 16:15:44 GMT

Did you get an answer, was it dispatched on time?

Kla_st — Thu, 02 Sep 2021 17:31:26 GMT

@simonp22 yes I did after talking to customer services

zzclivezz — Thu, 30 Sep 2021 13:48:30 GMT

hi, I ordered ps5 Tuesday 28/9/21

had email and received it today via dpd hope this helps thx .