https://community.ee.co.uk/t5/Archived-Posts/Apple-upgrade/m-p/1085294#M324671 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1825707">@Samfa</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Can you try using another browser and see if you still get the same message?</P> <P>&nbsp;</P> <P>If you do, I'd recommend getting in touch with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Care team</A> so they can check your account.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 30 Sep 2021 07:03:33 GMT Jon_K 2021-09-30T07:03:33Z https://community.ee.co.uk/t5/Archived-Posts/Apple-upgrade/m-p/1085156#M324670 <P>Hi I am eligible to upgrade but when I am looking online or on the app to find out the costs etc I get this message&nbsp;</P><P><SPAN>Sorry Sam, it looks like there are no suitable plans available for this device right now.</SPAN></P> Wed, 29 Sep 2021 19:02:40 GMT https://community.ee.co.uk/t5/Archived-Posts/Apple-upgrade/m-p/1085156#M324670 Samfa 2021-09-29T19:02:40Z https://community.ee.co.uk/t5/Archived-Posts/Apple-upgrade/m-p/1085294#M324671 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1825707">@Samfa</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Can you try using another browser and see if you still get the same message?</P> <P>&nbsp;</P> <P>If you do, I'd recommend getting in touch with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Care team</A> so they can check your account.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 30 Sep 2021 07:03:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Apple-upgrade/m-p/1085294#M324671 Jon_K 2021-09-30T07:03:33Z