topic Re: EE perks in Archived Posts

EE perks

Alejandro3 — Thu, 04 Mar 2021 14:52:22 GMT

I am unable to access we perks (yet again). Requesting I reset my password but never receive an e mail. There is clearly a glitch which we has failed to fix. Can you please help me reset my password in order to access a new perk code? Thank you.

Re: EE perks

Leanne_T — Thu, 04 Mar 2021 14:56:38 GMT

Hi @Alejandro3

Thanks for coming to the community.

Did you register for a perk account using your work or personal email address?

Have you checked your junk/spam folder for the email?

Thanks 🙂

Leanne.

Re: EE perks

Alejandro3 — Thu, 04 Mar 2021 14:58:05 GMT

Registered with personal account. Yes I have checked my junk and spam folders but nothing.

Re: EE perks

Leanne_T — Thu, 04 Mar 2021 15:04:56 GMT

Thanks @Alejandro3

How long ago did you register for the EE perk account?

Did you upload photo ID when you registered?

Leanne.

Re: EE perks

Alejandro3 — Thu, 04 Mar 2021 15:08:54 GMT

Cannot recall when I registered, at least 2 years ago when I took out my current contract. I do not recall uploading any photo ID

Re: EE perks

Leanne_T — Thu, 04 Mar 2021 15:10:29 GMT

Thanks @Alejandro3

I have sent you a private message on here for some extra details 🙂

Leanne.

Re: EE perks

Alejandro3 — Thu, 04 Mar 2021 15:11:30 GMT

It must be 4 years ago come to think of it as I had this same issue 2 years ago resulting on coming on to this forum to get it resolved

Re: EE perks

julie129 — Wed, 29 Sep 2021 12:02:02 GMT

I am having this problem today as i try to upgrade, so evidently not resolved the issue yet.

Re: EE perks

Leanne_T — Wed, 29 Sep 2021 14:08:57 GMT

Hi @julie129

I have replied to your private message.

Leanne 🙂