topic Re: When trying to connect to EE WIFIauto I’m asked for username and password in Archived Posts

When trying to connect to EE WIFIauto I’m asked for username and password

Stefanob — Fri, 11 May 2018 21:19:42 GMT

When trying to connect to EE WIFIauto in the London Underground I’m asked for username and password.

It used to connect automatically.

Anyone that can help?

Ive also tried to text 9527 but I get this reply: “There's been a technical glitch setting up your EE WiFi service. Sorry about this, but could you try again a bit later? Thanks.”

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Christopher_G — Sat, 12 May 2018 08:02:47 GMT

Hi @Stefanob

Welcome to the community. 🙂

What is the make and model of phone that you're using?

We'll do our best to help.

Chris

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Stefanob — Sat, 12 May 2018 09:13:24 GMT

It’s an iPhone X

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Christopher_G — Sat, 12 May 2018 09:41:40 GMT

Thanks @Stefanob

Could you please try resetting your network settings and re-connecting from scratch?:

Step	Action
1.	Tap Settings
2.	Tap General
3.	Tap Reset
4.	Tap Reset Network Settings
5.	Enter Passcode, if prompted.
6.	Tap Reset Network Settings again.

You may need to re-set up your all other WiFi connections after this too.

Please let me know if that works.

Thanks

Chris

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Stefanob — Thu, 17 May 2018 18:23:24 GMT

Hi,

I tried it without luck.

Ive also tried to connect the usual virginmedia wifi with my EE credentias but i get an error. “To register for the WiFi service please call the customer support”. But I’ve already the WiFi add-on.

Any suggestion?

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Lee_H — Thu, 17 May 2018 18:29:11 GMT

Hi @Stefanob

Thanks for trying this for us.

I have sent you a private message on here, so I can get some details from you.

Thanks,

Lee

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Stefanob — Mon, 16 Jul 2018 01:21:40 GMT

Try to clear your cookies and data from Settings > Safari.
That worked for me after talking with EE customer support.

Re: When trying to connect to EE WIFIauto I’m asked for username and password

bsterngillet — Thu, 19 Jul 2018 07:07:16 GMT

I’m getting the same issuehere

Can’t connect to either EE WiFi auto or Virgin wifi

can you help please?

Re: When trying to connect to EE WIFIauto I’m asked for username and password

James_B — Thu, 19 Jul 2018 08:36:44 GMT

Hi @bsterngillet,

Welcome to the EE Community.

I'm sorry to hear you are having problems connecting to WiFi on the underground.

Please can you take a look at the 'how to connect' guide in WiFi on the London Underground and let me know if that helps?

Speak soon.

James

Re: When trying to connect to EE WIFIauto I’m asked for username and password

bsterngillet — Thu, 19 Jul 2018 08:49:21 GMT

Tried all of that - doesn’t work

had my profile reset yesterday, and several times before over last few months - doesn’t work either

had new phones and new sims - doesn’t work either

Re: When trying to connect to EE WIFIauto I’m asked for username and password

James_B — Thu, 19 Jul 2018 08:52:15 GMT

Hi @bsterngillet,

Are you still in touch with technical support?

Thanks

James

Re: When trying to connect to EE WIFIauto I’m asked for username and password

bsterngillet — Thu, 19 Jul 2018 19:56:10 GMT

No - they were unable to help me after weeks of trying

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Leanne_T — Fri, 20 Jul 2018 06:58:09 GMT

Morning @bsterngillet

Thanks for coming back to us.

What phone are you using?

Are you with us on pay as you go or pay monthly?

Hope to hear back from you soon 🙂

Re: When trying to connect to EE WIFIauto I’m asked for username and password

bsterngillet — Fri, 20 Jul 2018 07:04:49 GMT

iPhone X

corporate pay monthly customer

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Leanne_T — Fri, 20 Jul 2018 07:13:23 GMT

Thanks @bsterngillet

In this case, I would suggest speaking to our corporate business team again, so they can investigate this further for you.

Let us know how you get on.

Leanne.

Re: When trying to connect to EE WIFIauto I’m asked for username and password

bsterngillet — Fri, 20 Jul 2018 07:16:20 GMT

Sorry, but I’ve got no faith in doing this as they’ve failed to resolve it on 3-4 precious occasions.

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Leanne_T — Fri, 20 Jul 2018 08:16:54 GMT

Hi @bsterngillet

I am sorry you would need to speak to the business team to get this resolved.

The community has no account access and you will need this investigated further.

Thanks, Leanne.

Re: When trying to connect to EE WIFIauto I’m asked for username and password

nishi18_06 — Fri, 09 Aug 2019 12:00:02 GMT

I have thsi same issue every time in the underground on my Samsung note8

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Leanne_T — Fri, 09 Aug 2019 14:31:43 GMT

Hi there @nishi18_06

Thanks for posting on the community.

Have you tried following the below steps?

Once underground, turn on your WiFi
Select EE WiFi-Auto from the list of networks
Set the ‘access method’ to EAP
Set your ‘EAP method’ to SIM

Speak soon 🙂

Leanne.

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Baba80 — Thu, 17 Sep 2020 10:34:37 GMT

Samsung A21