topic Re: Re: BT Sport in Archived Posts

Re: BT Sport

Stylesb — Sat, 25 Sep 2021 12:07:30 GMT

The same issue is affecting a lot of people apparently. Tech can’t help and I was told if you’ve been Mis sold to effectively you’re better off logging a complaint with ofcom and cancelling contract. I had BT sport as part of my package for over 5 years and after being told it wouldn’t cost anymore they tried to charge an extra £25 to keep it. Customer service has gone right downhill and almost like they are trying to force you over to the parent company to pay them directly for services.

Re: Re: BT Sport

Stylesb — Sat, 25 Sep 2021 11:55:39 GMT

I think this is a known issue with lots of EE customers being mis-sold packages that don’t work and still charged. Lots of complaints have been going to ofcom. I’ve been a EE customer for years and constantly have issues with customer service

Re: Re: BT Sport

Stylesb — Sat, 25 Sep 2021 11:58:38 GMT

I think there is an issue with EE, when my contract renewed I was completely mis sold to. Customer service was always terrible and now it’s impossible to deal with.

Re: Re: BT Sport

Stylesb — Sat, 25 Sep 2021 12:00:39 GMT

EE seem to be having issues with lots of add ons and sadly not doing anything about it. I’ve been waiting for a call back over a week to an issue

Re: Re: BT Sport

Leanne_T — Sat, 25 Sep 2021 13:00:24 GMT

Hi @Stylesb

Thanks for posting on the community.

Do you have BT Sport as a Smart Benefit with your plan?

Thanks.

Leanne.

Re: Re: BT Sport

Stylesb — Sat, 25 Sep 2021 13:09:19 GMT

I have been on EE for 6 years and had BTSport for all that time. I raised a query almost a month ago that even though Bt Sport was supposed to be staying on my account and I had all the confirmation it was staying it’s not been active. Text sport to 150 and it was active. I’ve been waiting a week now for a call back after making a complaint last weekend. Still no BT Sport. The lady I spoke to said it’s a known issue effecting lots of people and that I have probably been Mis-sold to.

Re: Re: BT Sport

Leanne_T — Sat, 25 Sep 2021 13:13:45 GMT

I am sorry to hear this @Stylesb

If you have not heard back, please give us a call on 150 and the team will be able to get this looked into for you.

Let me know how you get on.

Leanne.

Re: Re: BT Sport

Stylesb — Sat, 25 Sep 2021 13:32:55 GMT

I tried calling from the app again earlier, on hold for 30 mins and then gave up

Re: Re: BT Sport

Leanne_T — Sat, 25 Sep 2021 13:35:03 GMT

I am sorry to hear this @Stylesb

If you can try us again, the team will certainly get this looked into.

Leanne.

Re: Re: BT Sport

D3n2w — Sun, 26 Sep 2021 07:11:08 GMT

Just to confirm, have you guys seemingly lost the BT Sport Ultimate smart benefit from your EE accounts? If so, I'm in the same boat! Only took the contract out a month ago, specifically for BT Sport Ultimate as well!! And I've just cancelled my BT TV Package which included BT Sport!!! Furious!!!

Re: Re: BT Sport

Stylesb — Sun, 26 Sep 2021 17:37:29 GMT

I did phone the tech team, they suggested complaining to ofcom and cancelling my contract if I felt I’d been Mis-sold to. They also said a manager would call me back, now 8 days and waiting. They also said lots of people had been told the same, wrong thing.

Re: Re: BT Sport

Stylesb — Sun, 26 Sep 2021 17:38:45 GMT

Yes the same thing. Had BT package for 6 years upgraded my account with the promise my BT Sport would be unaffected and they cancelled it even though it was still on my account.

Re: Re: BT Sport

Leanne_T — Mon, 27 Sep 2021 07:09:01 GMT

Hi @Stylesb

I've sent you a private message for some extra details.

Speak soon.

Leanne 🙂

Re: Re: BT Sport

sxc07u — Tue, 28 Sep 2021 19:10:09 GMT

Same with me - furious. My monthly plan had become obsolete so I was forced to move to a new plan and clearly been mis-sold. Even though in my EE app it says I have BT sport included I can't access.

I've called 150 and they told me that it's no longer included even though they said I'd keep the same benefits with more data.

I have to pay £20 per month which is frankly ridiculous.

EE - if I could revert I would, but you missold me this plan.

Re: Re: BT Sport

Jon_K — Wed, 29 Sep 2021 07:24:05 GMT

Hi @sxc07u.

Welcome to the community.

Did you have BT Sport as a Smart Benefit?

Did our Customer Care team say if it was possible to change you to another plan that included BT Sport?

Jon