topic BT Sport disappeared from my adds-on in Archived Posts

BT Sport disappeared from my adds-on

Federico10 — Sun, 26 Sep 2021 20:14:57 GMT

I have had Bt Sport included in my plan for over 3 years and now all of a sudden I can’t access any match unless I upgrade?

I watched a match today at lunch time and now when I log in onto the app I can’t access to any events.

I checked my add ons and BT Sport isn’t even there to be purchased.
Am I getting mad?

please advise.

cheers

Re: BT Sport disappeared from my adds-on

Chris_B — Sun, 26 Sep 2021 20:29:16 GMT

@Federico10 I wouldn’t be surprised if it’s now been removed as you are no longer under the original contract term of 24 months and I’m sure the offer for BT sports is for the length of the contract term period.

Re: BT Sport disappeared from my adds-on

Jon_K — Mon, 27 Sep 2021 07:20:00 GMT

Hi @Federico10.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team so they can check your account and see what is happening with your BT Sport.

Let us know how you get on.

Jon