topic Cannot connect to EE WiFi auto in Archived Posts

Cannot connect to EE WiFi auto

Sniti11 — Wed, 26 Dec 2018 19:22:29 GMT

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service.

Help?

Re: Cannot connect to EE WiFi auto

Sniti11 — Wed, 26 Dec 2018 18:36:38 GMT

Hi Leanne,

i am having issues to connect to EE WiFi. I have ask new password from

9527. I tried connecting via virgin media but it’s says contact customer service to register

Re: Cannot connect to EE WiFi auto

Northerner — Wed, 26 Dec 2018 19:27:13 GMT

Hi @Sniti11

Are you using an IPhone?

If so there is a bug which Apple need to fix before it will work again.

Thanks

Re: Cannot connect to EE WiFi auto

XRaySpeX — Wed, 26 Dec 2018 20:27:09 GMT

@Sniti11: There is a problem with a recent iOS update on all iPhone models unable to connect to London Underground WiFi Network. It often manifests itself as asking for a pwd when it shouldn't.

Just have to wait for Apple to comeback with a new iOS update!

No other solution is available nor there is an estimated date.

Re: Cannot connect to EE WiFi auto

Sniti11 — Wed, 26 Dec 2018 20:34:51 GMT

Thanks

Re: Cannot connect to EE WiFi auto

Sniti11 — Wed, 26 Dec 2018 20:35:30 GMT

Thank you

Re: Cannot connect to EE WiFi auto

XRaySpeX — Wed, 26 Dec 2018 20:38:54 GMT

Thanks! You're welcome :)! Glad I could be of assistance.

Re: Cannot connect to EE WiFi auto

Katie_B — Thu, 27 Dec 2018 07:47:10 GMT

Good Morning @Sniti11.

When was the last time you successfully connected?

Have you spoke with our customer service team regarding this?

Speak soon, Katie 🙂

Re: Cannot connect to EE WiFi auto

Sniti11 — Thu, 27 Dec 2018 09:04:23 GMT

Hi Katie,

Last Wednesday I managed to connect to the WiFi. Since then nothing. I removed my sim and back in but it doesn’t work

I contacted customer service and did nothing. A guy said will refresh what ever is needed but I didn’t receive any new password or notification of a reset.

Updated to to the latest OS and using an iPhone 6

Still no luck

Thanks

Re: Cannot connect to EE WiFi auto

Katie_B — Thu, 27 Dec 2018 09:28:12 GMT

If you are on the latest software please give our technical support team a call @Sniti11.

Let me know how you get on,

Katie 🙂

Re: Cannot connect to EE WiFi auto

Robzzilla — Tue, 01 Jan 2019 21:23:19 GMT

Hi, I have a Zenfone 5z on Oreo 8.0. Bought 2 weeks ago an ee payg sim, topped it up with 10£ on 31 dec. Yet I still can't connect to EE wifi-auto. I checked and EAP method is on SIM. Any suggestions?

Re: Cannot connect to EE WiFi auto

Jon_K — Wed, 02 Jan 2019 08:03:32 GMT

Good Morning @Robzzilla.

Welcome to the community.

Are you getting any sort of error message when you're trying to connect?

Jon

Re: Cannot connect to EE WiFi auto

Robzzilla — Wed, 02 Jan 2019 09:11:33 GMT

Good morning @Jon_K

It tries to connect over and over again without success, sometimes it says that it's disconnected

Re: Cannot connect to EE WiFi auto

Jon_K — Wed, 02 Jan 2019 09:44:12 GMT

Thanks @Robzzilla.

Are you able to try and forget the network and try connecting again?

Jon

Re: Cannot connect to EE WiFi auto

Robzzilla — Wed, 02 Jan 2019 09:55:18 GMT

Yes, I've done that many times but with no luck, after a while it states that Authentication failed 😞

Re: Cannot connect to EE WiFi auto

Jon_K — Wed, 02 Jan 2019 10:31:17 GMT

I see @Robzzilla.

I'd recommend contacting our technical support team so they can have a look at your account and make sure everything is set up correctly.

Let me know how you get on.

Jon

Re: Cannot connect to EE WiFi auto

Robzzilla — Wed, 02 Jan 2019 11:56:29 GMT

Thanks for your support and time @Jon_K , I forgot to mention that I have 2 sim cards in my device:

1st ee with data, 2nd is orange in ee roaming with only voice and texts allowed. Might this affect my wifi connection. I will remove the 2nd and try it again in the tube station.

Re: Cannot connect to EE WiFi auto

Jon_K — Wed, 02 Jan 2019 12:06:43 GMT

It's certainly worth a try @Robzzilla.

Let us know if this works when you manage to give it a try!

Jon

Re: Cannot connect to EE WiFi auto

Robzzilla — Thu, 03 Jan 2019 20:55:09 GMT

So I contacted Customer support and they fixed this issue the second day. Now I can connect to EE Wifi without issues

Re: Cannot connect to EE WiFi auto

Christopher_G — Fri, 04 Jan 2019 07:47:19 GMT

Brilliant news, @Robzzilla. 🙂

Glad you managed to get sorted.

Do you know what they did to fix it?

Chris