topic Can EE sort out your online shop! in Archived Posts

Can EE sort out your online shop!

Slbrooker — Wed, 22 Sep 2021 21:35:17 GMT

Why is it when trying to add a watch or purchase an item online, you just go round and round in circles. Keeps saying log in, but I already am. It doesn’t work at all on the app…wanted to add a watch, think I’ll go elsewhere now, so frustrating. Been like it for months!

Re: Can EE sort out your online shop!

Leanne_T — Thu, 23 Sep 2021 08:01:50 GMT

Morning @Slbrooker

Thanks for coming to the community.

If you would like to add a watch to your account. please give us a call on 150. The team will check your account and help you with your order 🙂

Thanks.

Leanne.

Re: Can EE sort out your online shop!

Slbrooker — Thu, 23 Sep 2021 19:21:25 GMT

What is the point of an online shop, to add additional items if it never works? I can’t be bothered calling and waiting. I’m sure you’re losing lots of business!! Just fix your app and website.

Re: Can EE sort out your online shop!

Leanne_T — Fri, 24 Sep 2021 07:04:59 GMT

Hi @Slbrooker

This will need looked into for you and if needed a support ticked raised for your My EE account, as this should not be happening when you try and add an additional product.

Thanks.

Leanne.

Re: Can EE sort out your online shop!

Slbrooker — Fri, 24 Sep 2021 07:47:20 GMT

There has been so many threads and discussions, complaining about this and it hasn’t been fixed. I’ve now ordered a watch elsewhere now, I’m working away and phone signal isn’t good so unfortunately, couldn’t us EE.