topic Re: Add-ons in Archived Posts

Add-ons

Yanmize — Wed, 22 Sep 2021 22:00:19 GMT

I have been tryin to add some extra data to my plan and it keeps on saying technical issues. My data is running out and I'm currently not in a place with WiFi so I need the extra data ASAP! What can I do?

Re: Add-ons

Christopher_G — Thu, 23 Sep 2021 07:51:50 GMT

Hi @Yanmize

Have you managed to get sorted? Does your device show a good signal?

Are you trying to add it through the add-on portal?

Chris

Re: Add-ons

Yanmize — Thu, 23 Sep 2021 10:13:54 GMT

Its Still not adding it. Saying technical issues and all.

The signal is strong and good.

Yup, trying to add it through the add-on portal.

Re: Add-ons

Christopher_G — Thu, 23 Sep 2021 10:28:54 GMT

OK thank you, @Yanmize

I recommend speaking to our Mobile Care team on 150 so that they can look into why this is happening and get the data added on for you.

Chris