topic Re: EE Perk Issue in Archived Posts

EE Perk Issue

nav_ — Sun, 19 Sep 2021 22:09:35 GMT

I’ve tried registering for the EE perks but can’t seem to login, I’ve confirmed the link that was sent to my work email address. Whenever I’ve tried to login it just doesn’t seem to login and when I reset the password, no link gets sent to my email?? I’ve also tried to re-register but it doesn’t allow me as I’ve already registered

Re: EE Perk Issue

Leanne_T — Mon, 20 Sep 2021 08:29:11 GMT

Hi @nav_

Thanks for coming to the community.

Do you get an error message when you log in?

Speak soon 🙂

Leanne.

Re: EE Perk Issue

nav_ — Mon, 20 Sep 2021 08:59:20 GMT

Hello Leanne, no I didn’t get an error message and don’t have an error message when resetting the password as it just confirms that an email has been sent to my email but it isn’t - also checked my junk

Sent from my iPhone

Re: EE Perk Issue

Leanne_T — Mon, 20 Sep 2021 09:16:30 GMT

Hi @nav_

Have you tried another browser?

Is the email in your junk or spam folder?

Thanks 🙂

Leanne.

Re: EE Perk Issue

nav_ — Mon, 20 Sep 2021 10:02:20 GMT

Hello Leanne, yes I have, no emails in spam/junk folder

Sent from my iPhone

Re: EE Perk Issue

Leanne_T — Mon, 20 Sep 2021 10:07:52 GMT

Thanks @nav_

What happens when you log into your perk account?

Can you send me a screenshot by private message?

Thanks 🙂

Leanne.