topic Re: 100% Upgrade Fee Waived in Archived Posts

100% Upgrade Fee Waived

CallumRoy — Fri, 17 Sep 2021 14:49:01 GMT

Hi all, when trying to upgrade to the iPhone 13 Pro Max I still have to pay the £508.37 to upgrade.. but yet I have this. I have tried selecting the iPhone without trade-in fee.

Re: 100% Upgrade Fee Waived

Katie_B — Fri, 17 Sep 2021 16:37:05 GMT

Hello @CallumRoy.

Could you please provide more information regarding what it is you have?

Are you on an Annual Upgrade?

Speak soon,

Katie 🙂

Re: 100% Upgrade Fee Waived

CallumRoy — Fri, 17 Sep 2021 16:38:47 GMT

Hi Katie,

it’s the 100% upgrade fee waived as like a “treat”. I think I’m on the annual upgrade? Contract is for 2 years… how do I find out?

Re: 100% Upgrade Fee Waived

Katie_B — Fri, 17 Sep 2021 16:39:44 GMT

Hi @CallumRoy.

You can check your current plan and upgrade information by logging in to your My EE.

Katie 🙂

Re: 100% Upgrade Fee Waived

CallumRoy — Fri, 17 Sep 2021 16:41:44 GMT

Hi @Katie_B

think this is it?

regards,

callum

Re: 100% Upgrade Fee Waived

CallumRoy — Fri, 17 Sep 2021 16:44:01 GMT

Not sure if the photo worked..

Thanks for your loyalty Callum!

Treat yourself early

Get 100% off Early Upgrade fee. There's never been a better time to upgrade.

Your contract started - 29/04/2020

Available from 16/03/2022Standard Upgrade

Make changes to your current plan.
Home delivery or collect from store.
Select a new phone or switch to SIM only 45 days before your plan expires.

Your contract ends - 29/04/2022

Re: 100% Upgrade Fee Waived

Katie_B — Fri, 17 Sep 2021 17:23:08 GMT

Hello @CallumRoy.

Thanks for providing this information.

I would recommend giving us a call so our upgrades team can take a look at this for you.

Katie 🙂

Re: 100% Upgrade Fee Waived

Alana85 — Fri, 17 Sep 2021 18:50:33 GMT

mines is doing the exact same, says i can have a free upgrade but when i go through the process it still says I need to pay the early upgrade fee

Re: 100% Upgrade Fee Waived

Chris_B — Fri, 17 Sep 2021 18:54:13 GMT

@Alana85 Then do as @CallumRoy was requested to do call Customer services about this so they can look in to it. This is a public forum that doesn’t have access to your account.

Re: 100% Upgrade Fee Waived

Lukeylfc90- — Sun, 19 Sep 2021 12:17:49 GMT

Give the upgrades team a ring. You’ll see on the app in very small print says 100% off upgrade fee when you trade in your current phone. It’s not something for nothing there’s always a catch 😂😂