topic Re: Nhs ee perk deactivated in Archived Posts

Nhs ee perk deactivated

HEW27 — Mon, 23 Mar 2020 15:40:05 GMT

When I try to log into ee perks it says my account has been deactivated- when I try to re-register is says my email is already in use. . . . I now no longer am getting the discount on my contract 😫

Re: Nhs ee perk deactivated

Northerner — Mon, 23 Mar 2020 17:15:51 GMT

Hi @HEW27

You will need to call EE CS on 150 about this issue.

Thanks

Re: Nhs ee perk deactivated

Jon_K — Mon, 23 Mar 2020 17:55:35 GMT

Hi @HEW27.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Jon

Re: Nhs ee perk deactivated

George999 — Wed, 18 Nov 2020 21:06:24 GMT

I've got the same issue

Re: Nhs ee perk deactivated

George999 — Wed, 18 Nov 2020 21:10:31 GMT

My EE pirks account has been de activated anyone else found this and had it sorted.

"Your account has been deactivated as your registration was not completed within the allowed time frame."

Can't re register as it still has my last details.

Cheers

George

Re: Nhs ee perk deactivated

Katie_B — Thu, 19 Nov 2020 07:55:32 GMT

Hello @George999.

Welcome to the EE Community.

I have sent you a private message to gather some details to help get you logged in to your perk account.

Speak soon,

Katie 🙂

Re: Nhs ee perk deactivated

Jude87 — Thu, 16 Sep 2021 15:28:52 GMT

I am also having the same issue, I registered a while ago but didn't complete the registration because I wasn't eligible for an upgrade at the time. I have just upgraded today to a new contract and they told me that the discount can still be applied I just need to ring them once my phone arrives. I have since tried to log into the perks website, forgot password so requested a reset but now it says the account has been deactivated due to not completing registration on time.

Please can you reset my account?

Re: Nhs ee perk deactivated

Katie_B — Thu, 16 Sep 2021 15:37:18 GMT

Hello @Jude87.

Welcome to the community.

Of course, I would love to help you reset your Perk account.

I have sent you a private message for some more details.

Katie 🙂