Regarding add on accessories

nalfylatino — Wed, 15 Sep 2021 08:51:14 GMT

Hi, I have been with EE for a while.

I have two phone monthly contracts on the same account and have never had problems keeping up with bills. I have upgraded using the early upgrade path twice and have got out a total of around 7 accessories/add ons using the site.

I have just paid off the last accessory so I now have zero accessories but I wanted to have the option to get a couple of things if I wanted to. The problem I am having is that I no longer have the option of getting more accessories. I was told by someone in customer service that once my last add on was paid off I would then have another option of getting something out but I do not see anything.

What am I supposed to do? Can someone help me get to the bottom of this?

Re: Regarding add on accessories

Leanne_T — Wed, 15 Sep 2021 10:58:43 GMT

Hi @nalfylatino

Thanks for coming to the community.

If no add to plan option is showing, please give us a call on 150. Our Mobile Care team will get this looked into for you.

Thanks 🙂

Leanne.

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Regarding add on accessories

Re: Regarding add on accessories