topic Re: amazon prime video smart benefit in Archived Posts

amazon prime video smart benefit

jca45 — Sun, 03 Jan 2021 11:24:15 GMT

I like many other ee customers are stuck on a merry-go-round trying to access the amazon prime video smart benefit on our recently upgraded ee phone package. I have done all the obvious by downloading the prime video app, looked on the ee website, tried to access chat on the ee website, tried texting 150 and basically attacked from all angles to still end up lost. Can someone who speaks 21st language please assist us 20th century operators in getting our smart benefits working please

Re: amazon prime video smart benefit

Chris_B — Sun, 03 Jan 2021 12:04:31 GMT

@jca45 Have you text PRIME to 150 ? Have you used the link in the return message?

Re: amazon prime video smart benefit

jca45 — Sun, 03 Jan 2021 12:10:00 GMT

Hi. Tried that and it confirms that I have prime selected but no link or other info supplied

Re: amazon prime video smart benefit

James_B — Sun, 03 Jan 2021 13:14:32 GMT

Hi @jca45,

Welcome to the EE Community. 🙂

Are you able to activate your subscription at ee.co.uk/primevideo?

James

Re: amazon prime video smart benefit

jca45 — Sun, 03 Jan 2021 14:05:15 GMT

That was where I confirmed prime video as selected smart benefit. The problem is how do you open up prime app using ee account? Nothing obvious. Tried logging in Prime using ee login but didn't work. So am at a loss of what to try next

Re: amazon prime video smart benefit

jca45 — Sun, 03 Jan 2021 14:23:27 GMT

Yeah! Success. Tried accessing webpage you gave via Google with no luck. But when I used your link it took me to a page not on ee site where I followed steps and now have access to free stuff on prime video. Thank you very much for your assistance. Hopefully ee will address this matter and improve links via there website

Re: amazon prime video smart benefit

James_B — Sun, 03 Jan 2021 14:26:32 GMT

No problem @jca45 🙂

Glad I could help.

James

Re: amazon prime video smart benefit

Murphy5 — Tue, 23 Feb 2021 20:41:58 GMT

What link.. I am getting nowhere they make it so difficult

Re: amazon prime video smart benefit

Chris_B — Tue, 23 Feb 2021 21:58:33 GMT

@Murphy5 This link HERE

Re: amazon prime video smart benefit

zedboy — Fri, 02 Jul 2021 23:23:04 GMT

Hi... @Chris_B

I'm going round and round in circles. Please help 😉. The link you provide to activate prime video allows me to send the activation code etc but when I try and log in to my amazon account it says page doesn't exist.

Many thanks...

Re: amazon prime video smart benefit

Jon_K — Sat, 03 Jul 2021 07:19:00 GMT

Hi @zedboy.

Welcome to the community.

Are you able to try copying and pasting the link into another browser?

Do you have an existing Amazon account?

Jon

Re: amazon prime video smart benefit

zedboy — Sat, 03 Jul 2021 07:26:33 GMT

Hi Jon

I'm just clicking on the link. Yes, I have an account.

Mike

Re: amazon prime video smart benefit

Jon_K — Sat, 03 Jul 2021 07:44:02 GMT

Thanks @zedboy.

If you log into your My EE Account, can you see the Amazon Prime Video as a Smart Benefit?

Jon

Re: amazon prime video smart benefit

zedboy — Sat, 03 Jul 2021 08:51:51 GMT

Yes. It's says it's activated. If I text 150 it asks me if I want to end the smart benefit and pay £5.99 instead.

The link you provided to somebody else seemed to be exactly what I needed a is never had an activation code before. Ask was going well until I tried to log into my amazon account. At this point it said something like 'this page did not exist'

Re: amazon prime video smart benefit

Jon_K — Sat, 03 Jul 2021 09:24:20 GMT

Thanks @zedboy.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and help you further.

Jon

Re: amazon prime video smart benefit

Caroke — Tue, 14 Sep 2021 16:34:26 GMT

I have been trying, without success, to use my Amazon Prime Smart benefit on my Smart TV. I called Technical Services and was provided with a code to use but all I am getting is Amazon Prime asking if I want to take out a free 30 day subscription. There seems nowhere to link to the EE benefit. Very frustrating.

Re: amazon prime video smart benefit

Caroke — Tue, 14 Sep 2021 16:38:32 GMT

I have spoken to Technical Support, also went into the local EE shop. It seems that there's a need to reset all my details on Amazon Prime as I have subscribed to them in the past. This seems ridiculous there should be someway, or some instruction, for people with the EE Smart benefit to use the benefit. I do not want to use it on my phone or tablet but want to use it on my TV as it clearly states in EE's info under "My benefits".