topic Re: EE perk account deactivated in Archived Posts

EE perk account deactivated

Lucas196 — Mon, 15 Jun 2020 12:04:47 GMT

Good Afternoon,

I have EE perks attached to my MOD email address through the Defence Discount Service. My previous discounted contract ran out in Apr 20 and I went on the DDS to get a new code and the email was sent to my work email. As I've not been able to go into work the account has been deactivated as the registration was not completed within the allowed time frame. I've tried to re-register but it just says the email/number has already been registered. I cannot see a way of resetting this. I've tried speaking to EE customer service and they were not able to help.

Any help would be greatly appreciated.

Re: EE perk account deactivated

Leanne_T — Mon, 15 Jun 2020 14:41:06 GMT

Afternoon @Lucas196

Thanks for coming here.

To reset your perk account and get you access to your Perk codes I will need some further details.

I have sent you a private message, to get some extra information from you.

Hope to hear back from you soon 🙂

Leanne.

Re: EE perk account deactivated

Lucas196 — Tue, 16 Jun 2020 11:07:36 GMT

Hi Leanne,

I've sent the details via PM, any issues or if you need any further info just let me know.

Kind Regards

Lucas196

Re: EE perk account deactivated

Leanne_T — Tue, 16 Jun 2020 11:36:15 GMT

Hi @Lucas196

Sorry, I don't have the details showing, could you reply to my private message on the community with the details 🙂

Thanks.

Leanne.

Re: EE perk account deactivated

David5426 — Mon, 26 Oct 2020 11:59:26 GMT

I am having the same problem it says account no registered/activated in time or something.

Re: EE perk account deactivated

Katie_B — Mon, 26 Oct 2020 13:07:22 GMT

Good Afternoon @David5426.

Thanks for coming to the community.

Have you tried re-registering?

Katie

Re: EE perk account deactivated

David5426 — Mon, 26 Oct 2020 13:34:47 GMT

Hi Katie

Yes when I try to register again it tells me an account is already in use with these details, I tried with another email address but get the same response.

Re: EE perk account deactivated

Katie_B — Mon, 26 Oct 2020 14:00:53 GMT

Thanks for trying @David5426.

I have sent you a private message for more details.

Katie 🙂

Re: EE perk account deactivated

user_id_hidden — Mon, 13 Sep 2021 18:28:19 GMT

Hi there,

I'm having exactly the same issue with my account being deactivated and I'm having no joy in reactivating it.

I spoke to customer services for almost an hour today and they were unable to fix the issue.

Can someone provide some assistance if possible.

Thanks

Re: EE perk account deactivated

Leanne_T — Tue, 14 Sep 2021 06:46:27 GMT

Hi @user_id_hidden

Thanks for coming to the community.

Your perk account will need reset for you to register again, I've sent you a private message for some extra details.

Leanne 🙂

Re: EE perk account deactivated

user_id_hidden — Tue, 14 Sep 2021 10:06:33 GMT

Hi there,

Thanks for getting back to me.

How do i send the requested information via a private message?

Thanks,

Re: EE perk account deactivated

Leanne_T — Tue, 14 Sep 2021 10:49:40 GMT

Hi @user_id_hidden

I have your reply now 🙂

Thanks.

Leanne.