topic Re: EE Perk account in Archived Posts

EE Perk account

MS1988 — Mon, 15 Feb 2021 08:50:39 GMT

Hello,

When I try and access my EE Perk account I get the message that my log in details are invalid and when I try and reset my password I have not receive an email with the instructions on how to reset it. I have checked in the spam folder and there is nothing there. Also when I try and re-register I get a message that an account with me details already exists

Re: EE Perk account

Leanne_T — Mon, 15 Feb 2021 09:44:21 GMT

Morning @MS1988

Thanks for posting on the community.

How long ago did you register for a Perk account?

Are you logging in with the email address you used to register and the validation email was sent to?

Thanks 🙂

Leanne.

Re: EE Perk account

MS1988 — Mon, 15 Feb 2021 09:57:50 GMT

@Leanne_T

I registered the Perk account about 2 years ago and Yes i have been trying to log in with the email address I used to register the account with

Re: EE Perk account

Leanne_T — Mon, 15 Feb 2021 11:37:47 GMT

Thanks @MS1988

I've sent you a private message on here for some extra details 🙂

Leanne.

Re: EE Perk account

nhobson — Sat, 13 Mar 2021 09:17:58 GMT

Hi I am experiencing this same issue. Occurred last week as well but then was suddenly able to log in.

Now I cannot login and never receive the reset password email.

HOw can I get my ee perk codes?

Re: EE Perk account

Leanne_T — Sat, 13 Mar 2021 09:22:20 GMT

Hi @nhobson

Thanks for coming to the community.

Have you registered with your work or personal email address?

How long ago did you sign up for a perk account?

Thanks 🙂

Leanne.

Re: EE Perk account

nhobson — Sat, 13 Mar 2021 09:23:32 GMT

I registered with my personal email and added the work email for verification (neither works to login).

I verified my work email already.

I signed up about 2-3 weeks ago I think

Re: EE Perk account

Leanne_T — Sat, 13 Mar 2021 09:25:16 GMT

Thanks @nhobson

Have you checked your works junk/spam folder for the reset password email?

If you received the verification email to your work, this is the one you will use to log in.

Leanne.

Re: EE Perk account

nhobson — Sat, 13 Mar 2021 09:26:31 GMT

Yes I have checked junk/spam, nothing is there.

Tried again using my work email address but cannot log in and still no reset email.

Re: EE Perk account

nhobson — Sat, 13 Mar 2021 09:29:25 GMT

Hi again, managed to get the reset email but my account has now been locked ( for 24 hours!!)

Is there any way to unlock it?

Re: EE Perk account

Leanne_T — Sat, 13 Mar 2021 09:32:29 GMT

Hi @nhobson

Sorry, you would need to wait the 24 hours and then reset your password if needed.

Let me know how you get on.

Leanne.

Re: EE Perk account

spinders — Tue, 25 May 2021 11:19:39 GMT

I have a EE perk account, i am trying to re-set my password but each time i try and re=set i get

" We were unable to reset your password, please try again."

Re: EE Perk account

Leanne_T — Tue, 25 May 2021 11:23:16 GMT

Hi @spinders

Thanks for coming to the community.

Are you using the email address you registered for an EE Perk account to reset the password?

How long ago did you last access the Perk account?

Thanks 🙂

Leanne.

Re: EE Perk account

spinders — Tue, 25 May 2021 11:24:36 GMT

Accessed it back in February 2021.

yes correct email address and password criteria.

Unable to re-register as it says the email is in use.

Re: EE Perk account

Leanne_T — Tue, 25 May 2021 12:03:49 GMT

Thanks @spinders

Did you register with your work or personal email?

Have you checked your junk/spam folder in your email?

Leanne 🙂

Re: EE Perk account

spinders — Tue, 25 May 2021 12:18:00 GMT

Im not sure you read my original message.

I have received the email to click to re set but when I put a new password
in it does not allow me to change it.

This is to my work email (which I am receiving the re set email to)

Re: EE Perk account

Leanne_T — Tue, 25 May 2021 12:27:38 GMT

Sorry about that @spinders

Could you try opening the link sent in another web browser and trying a different password?

Leanne.

Re: EE Perk account

ndana823 — Sun, 12 Sep 2021 07:08:36 GMT

Hello am trying to get my Perk codes but every time I try to log in it's telling me wrong password.l have tried to change the password but nothing is coming to my email. I have already started my upgrade and just need the codes in my account

Re: EE Perk account

Christopher_B — Sun, 12 Sep 2021 07:18:31 GMT

Hi @ndana823

I hope you're well and having a nice weekend, other than this issue of course.

Could I please check, when you signed up to Perk Portal, did you get a validation email with a link?

Thanks

Chris