topic EE Perk saying codes used when they have not been. in Archived Posts

EE Perk saying codes used when they have not been.

Timbo_UK — Thu, 09 Sep 2021 08:31:25 GMT

Hi,

Had perks account for a while. Generated and used first one myself. Then daughter was looking so I generated her a code, but she never used it as she didn't upgrade. A couple of months later she planned to so tried that original code, but said used. This keeps happening. I have three now on my account that show used but are not. How do I fix this?

Re: EE Perk saying codes used when they have not been.

Christopher_G — Thu, 09 Sep 2021 10:46:06 GMT

Hi @Timbo_UK

Welcome to the community.

That's really strange. I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

Re: EE Perk saying codes used when they have not been.

Timbo_UK — Thu, 09 Sep 2021 13:27:09 GMT

Thanks Chris, just sent screenshot and informations 🙂