topic Re: EE perk password reset not working in Archived Posts

EE perk password reset not working

LSJ89 — Thu, 15 Jul 2021 18:47:25 GMT

hello, hope someone can help me. I am trying to upgrade my phone however have tried for 2 days now to ‘reset my password’ for the perks portal and I haven’t received an email to reset it. I’ve tried my work email and personal but nothing. Also checked the junk but nothing.

Re: EE perk password reset not working

Jon_K — Fri, 16 Jul 2021 06:51:36 GMT

Hi @LSJ89.

Welcome to the community.

I'll send you a private message on here to get some more information from you.

Please take a look and get back to me.

Jon

Re: EE perk password reset not working

LSJ89 — Thu, 09 Sep 2021 10:33:58 GMT

Hello, my EE Perks account is showing as deactivated due to not accessing it quickly enough (password error). Can someone please advise me on how this can be sorted, I want to use my account. it will not let me register for a new one.

Re: EE perk password reset not working

Leanne_T — Thu, 09 Sep 2021 11:41:50 GMT

Hi @LSJ89

Thanks for coming back to the community.

I've replied to your private message now.

Leanne