topic Re: Received less data than purchased in Archived Posts

Received less data than purchased

Traveler2562 — Sun, 05 Sep 2021 10:00:49 GMT

Just purchased a 5G add-on but only shows up as 750MB in my account - any advice?

Leanne_T — Sun, 05 Sep 2021 10:20:32 GMT

Thanks for coming to the community.

If you log into your My EE app and select add-ons, does this show the 750MB data add-on or the 5GB?

Thanks.

Leanne 🙂

Traveler2562 — Sun, 05 Sep 2021 10:29:37 GMT

It shows that I have 750MB of data, but that 5G was purchased:

Leanne_T — Sun, 05 Sep 2021 10:31:49 GMT

If you give us a call on 150 our Mobile Care team will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Zahra3 — Mon, 06 Sep 2021 22:17:55 GMT

The same happened to me. What was the response.

Leanne_T — Tue, 07 Sep 2021 06:50:55 GMT

Morning @Zahra3

Welcome to the community.

Please give us a call on 150 our Mobile Care team will get the add-on looked into for you.

Let us know how you get on 🙂

Leanne.

Traveler2562 — Tue, 07 Sep 2021 09:39:17 GMT

Called 150 and got it all sorted - thank you so much!

Zahra3 — Tue, 07 Sep 2021 09:42:06 GMT

I sorted it out. Thanks

Leanne_T — Tue, 07 Sep 2021 10:11:02 GMT

Thanks for letting us know @Zahra3

Leanne.