topic EE perks in Archived Posts

EE perks

katiexSx — Mon, 06 Sep 2021 10:58:42 GMT

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help!
@Leanne

BrendonH — Mon, 06 Sep 2021 11:02:31 GMT

Are you able to sign up again?

If not give EE a call they may be able to reset it.

katiexSx — Mon, 06 Sep 2021 11:17:42 GMT

Can’t sign up again as it’s linked with your NHS email address.

katiexSx — Mon, 06 Sep 2021 11:20:01 GMT

my ee nhs perk account has been deactivated (not sure why) and I’m due an upgrade. Please help! @1234

Christopher_B — Mon, 06 Sep 2021 13:19:38 GMT

I hope you're well and having a nice day, other than this issue of course.

When you originally signed up did you validate your email address via a link we sent?

Thanks

Chris

katiexSx — Mon, 06 Sep 2021 13:38:45 GMT

Hi. I’m not sure as it was a while ago. When I try to log in it says :

Your account has been deactivated as your registration was not completed within the allowed time frame

Christopher_B — Mon, 06 Sep 2021 13:55:43 GMT

It sounds like the email verification part hasn't been completed.

I've sent you private message, could you please check it when you get a chance.

Thanks

Chris