topic Re: Not received free gift in Archived Posts

Not received free gift

Robbo862 — Fri, 03 Sep 2021 20:12:17 GMT

What can i do with regards to not receiving the free headphones with my new phone? It's been well over 21 days and I've heard nothing about them even though I've got an email confirming they've received my request... Seen as the contract hasn't been fulfilled can it be cancelled or compensated?

Re: Not received free gift

Northerner — Fri, 03 Sep 2021 20:29:12 GMT

Hi @Robbo862

If you read the small text it will say gifts are subject to demand and are not guaranteed.

Which deal was this.

Thanks

Re: Not received free gift

Leanne_T — Sat, 04 Sep 2021 06:43:31 GMT

Hi @Robbo862

Thanks for coming to the community.

Which device did you select when you took out the contract?

Did you receive the email from EE?

Thanks 🙂

Leanne.

Re: Not received free gift

Robbo862 — Sun, 05 Sep 2021 11:51:40 GMT

Hi.

It was the sony xperia 10 iii and I've got an email from EE and the email from Sony saying they've received the initial request for the free gift which I have a ref number for

Re: Not received free gift

Leanne_T — Sun, 05 Sep 2021 12:07:08 GMT

Hi @Robbo862

Thanks for coming back to me.

Did you make the claim on the Sony website?

If so, you can contact customercare@xperiarewards.co.uk for an update on the offer 🙂

Leanne.