topic Re: EE perks in Archived Posts

EE perks

Sam19831 — Sun, 29 Aug 2021 17:16:51 GMT

Hi,

I am having a problem resetting a new password as I have forgotten it. I do the request link so I can reset it but I don't receive any emails with link but it says it have sent one. Tried this loads of times now. Anybody had this problem and how did you sort it? I am taking my Dad on Tuesday for a new phone and I am wanting to get a code.

Many thanks for your help.

Re: EE perks

Leanne_T — Mon, 30 Aug 2021 07:03:29 GMT

Hi @Sam19831

Thanks for coming to the community.

Are you using your work or personal email address to receive the reset password email?

Speak soon 🙂

Leanne.

Re: EE perks

Sam19831 — Mon, 30 Aug 2021 09:14:06 GMT

I have tried both emails addresses.

Thanks

Re: EE perks

Leanne_T — Mon, 30 Aug 2021 13:53:42 GMT

Thanks for coming back to me @Sam19831

Did you originally register with your work email address?

Have you checked your junk/spam folder?

Thanks 🙂

Leanne.

Re: EE perks

Sam19831 — Mon, 30 Aug 2021 13:58:32 GMT

Yes my work email,

I have checked my junk / spam folder.

I tried to reregister with the same emails and saying that email already registered.

How can I get this sorted. Can my account be closed and me register again or can someone sort this for me?

Re: EE perks

Leanne_T — Mon, 30 Aug 2021 14:03:14 GMT

Hi @Sam19831

To help you with the perk account, I have sent you a private message for some extra details.

Thanks 🙂

Leanne.