topic Re: EE Perks in Archived Posts

EE Perks

rachtp — Mon, 30 Aug 2021 07:50:51 GMT

Hi, I have a perks account which I have previously successfully used. My contract is now up and I am looking at upgrade options but my perks account does not recognise my password. I have tried the password reset , kept getting an error that my login details were invalid then a message stating my account was frozen for 24 hours. That time has now passed and I have tried to reset my password again and I am getting the same error message.

Please help

Re: EE Perks

Leanne_T — Mon, 30 Aug 2021 08:02:57 GMT

Hi @rachtp

Thanks for coming to the community.

Are you using your work or personal email to reset the password?

Have you tried registering again for a Perk account?

Leanne 🙂

Re: EE Perks

rachtp — Mon, 30 Aug 2021 08:24:56 GMT

I used my work email to reset.

Following your reply i tried to register (with work email) and got reply stating I am already registered

so no success

Re: EE Perks

Leanne_T — Mon, 30 Aug 2021 08:32:44 GMT

Thanks for trying @rachtp

I have sent you a private message for some extra details.

Thanks 🙂

Leanne.