topic Upgrade with a catch in Archived Posts

Upgrade with a catch

waynes4 — Sun, 29 Aug 2021 16:24:41 GMT

Looked on my app and for been a loyal customer ee will wipe my upgrade cost which isn't due till march 2022 but I can only pick 2 phones samsung S21 or the Samsung flip and go on a more expensive plan and give them my old phone Samsung s10 not much of a deal just to get more money out of me

Re: Upgrade with a catch

BrendonH — Sun, 29 Aug 2021 17:15:00 GMT

You are wanting to break a legally binding contract to upgrade.

EE are offering to waive the early upgrade fee but there would be conditions. This is not anything against loyal customers this is because phones these days are expensive.

Re: Upgrade with a catch

Leanne_T — Mon, 30 Aug 2021 06:55:13 GMT

Hi @waynes4

Thanks for coming to the community.

If you give us a call on 150, our Mobile Care team will check the offer for you and see what devices are available for you 🙂

Thanks.

Leanne.