topic Re: Most BT Sport programs locked in Archived Posts

Most BT Sport programs locked

Minimadmunday — Sat, 28 Aug 2021 19:17:41 GMT

I have just added BT to my account but when I open the app to watch anything most of the programs have a purple lock on them.

Do I need to change something or is there a reason for this?

If this how it is for EE customers I don’t really think it is worth having!

Christopher_G — Sun, 29 Aug 2021 07:46:42 GMT

Welcome to the community.

Have you logged in with your BT ID? Click 'More' > Log in.

Chris

Minimadmunday — Sun, 29 Aug 2021 08:35:08 GMT

I am logged in with my bt Id but almost everything is locked!

Christopher_G — Sun, 29 Aug 2021 08:54:34 GMT

OK thanks for checking, @Minimunday

I'd recommend speaking to our Mobile Care team to see if they can check this for you.

Let us know how you get on.

Chris