topic BT sport in Archived Posts

BT sport

dghughes — Tue, 24 Aug 2021 19:01:46 GMT

I still can’t log into BT sport. I spent a hour on the phone to EE technical support on Saturday. 2 days later and I still can’t log in and now btsportadmin@ee.co.uk aren’t replying to my emails. Not exactly great customer service!…

Re: BT sport

Northerner — Tue, 24 Aug 2021 19:43:35 GMT

Hi @dghughes

Did you follow the set up guide? What did EE say when you spoke to them?

https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-bt-sport-subscription

Thanks

Re: BT sport

dghughes — Tue, 24 Aug 2021 21:19:19 GMT

EE didn’t give a very expansive explanation. I was using BT sport fine last season and am looking to set it up for this season. Just can’t log in. Tried to reset my but the BT/EE link doesn’t recognise my email address I get an error code NCE-005

Re: BT sport

Christopher_G — Wed, 25 Aug 2021 07:28:33 GMT

Hi @dghughes

Looking that error up online, it seems that the problem is with linking your BT ID and your BT Sport subscription

If you still haven't heard a reply from BT, I'd recommend calling our technical support team again for an update.

Hopefully they can help get this sorted for you soon.

Thanks

Chris